Summary
Overview
Work History
Education
Skills
Timeline
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Jonathan Hannah

Jonathan Hannah

300 N Water St #327,AL

Summary

Accomplished General Manager at Lineage Logistics LLC, adept in relationship building and strategic planning, spearheaded initiatives boosting KPIs by 40%. Expert in cost reduction and fostering employee relations, significantly enhancing operational efficiency and market share. Proven track record in leveraging business development skills for impactful growth and sustainability.

Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

9
9
years of professional experience

Work History

General Manager

Lineage Logistics LLC
09.2022 - Current
  • Direct, recruit, train, develop, and provide performance feedback to direct reports to ensure productivity, efficiency, and effectiveness
  • Achieve company performance goals including internal and external Key Performance Indicators (KPIs), such as Labor to Revenue (LTR), truck turn times, and customer service standards
  • Review and analyze all warehouse activities and costs to drive process improvement
  • Collaborate with Sales Manager in marketing and sales efforts, including planning new account strategies, prospecting new accounts, sales calls, developing and quoting rates, negotiating contracts, and closing sales
  • Establish and ensure facilities have excellent focus on customer service and client relationships
  • Monitor and control budgets, capital expenditures, material handling equipment and space utilization to meet corporate targets
  • Facilitate and support initiatives that ensure the proper receipt, storage, handling, and/or distribution of food to exceed Lineage safety and food quality standards as well as employee health and safety
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies. Resulting in 40% improvement in core KPI's year over year
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.

Senior Operations Manager

Walmart.com FC 4030
07.2020 - 09.2022
  • Drive and implement business plans for area of responsibility to achieve facility goals (e.g., production, quality, safety) and implement operational improvements by 10%
  • Forecast staffing, workload and performance results to meet business demands for workload and performance results for area of responsibility.
  • Prepare, review, and/or analyze business reports, and use information to identify operational improvements (e.g., production, quality, safety).
  • Supervise and manage associates and leaders in area of responsibility by giving direction, monitoring performance and providing feedback; identifying training and development needs and providing opportunities for learning and growth; teaching, supporting and modeling Logistics and company policies and procedures; and participating in hiring, promotion, coaching, teaching, and evaluation of associates, leaders and managers.
  • Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
  • Oversaw workforce management planning, volume predictions and capacity planning.

Operations Manager

Sam's Club ECommerce FC 6504
05.2019 - 06.2020
  • Implemented policies and standard operating procedures for continuous improvement
  • Directed day-to-day operations focused on attainment of key business metrics (OTS,DPMO,OSHA Recordable,UPH) continuous improvement initiatives and 4-member management team with related direct reports
  • Evaluated upcoming program plans to forecast expected resource needs
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
  • Published standard operating procedures (SOPs) using stakeholder, customer, employee input and feedback resulting in clearer instruction for users
  • Led warehouse improvement initiatives to advance operational efficiencies as well as increase revenue
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.

Operations Manager II

Amazon Fulfillment Center IND1
06.2018 - 05.2019
  • Identified areas for business improvements and utilized client feedback to drive developments
  • Proactively identifying and leading process improvement initiatives and Lean tools
  • Building and executing productivity plans by reviewing work forecasts, determining productivity requirements, and partnering with other Area Managers to balance labor
  • Creating, managing, and supporting recognition and communication programs. Increased connections score by 14%

Area Manager

Walmart Distribution Center
08.2015 - 05.2018
  • Implemented innovative programs to increase employee loyalty and reduce turnover
  • Trained, coached and implemented mentoring to staff to ensure smooth adoption of new program
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
  • Oversaw outbound operation that shipped 100k units per day
  • Minimized damage and repair costs through careful management and preventative maintenance

Education

Bachelor of Science - Interdisciplinary Studies

Liberty University
Lynchburg, VA
2015

Skills

  • Risk analysis and management
  • Leadership and team building
  • Problem resolution
  • Cost reduction strategies
  • Strategic partnerships
  • Customer Retention
  • Labor Cost Controls
  • Succession Planning
  • Startups and turnarounds background
  • Employee relations and conflict resolution
  • Detail-oriented

Timeline

General Manager

Lineage Logistics LLC
09.2022 - Current

Senior Operations Manager

Walmart.com FC 4030
07.2020 - 09.2022

Operations Manager

Sam's Club ECommerce FC 6504
05.2019 - 06.2020

Operations Manager II

Amazon Fulfillment Center IND1
06.2018 - 05.2019

Area Manager

Walmart Distribution Center
08.2015 - 05.2018

Bachelor of Science - Interdisciplinary Studies

Liberty University

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Jonathan Hannah