JONATHAN HANSEN

• Responsible for entering a wide range of case types with varying client-specific case entry requirements, free from errors, while meeting daily entry expectations with swift return of deliverables.
• Responsible for servicing inquiries from clients, physicians, and nurses.
• Responsible for servicing inquiries from clients, physicians, and nurses. Performs a wide range of data processing tasks including data preparation, data entry, data tracking, documentation, filing and proofreading with a high degree of quality customer service. Assists in resolution of customer complaints and quality assurance issues while adhering to all HIPAA laws.

As a Contracted Program Lead I:

• Participated in multiple projects at a time and act as a leader for several teams
• Created the weekly Client and Quality Reports
• Analyzed weekly data and make recommendations to improve project accuracy
• Provided feedback and guidance to crew members
• Supervised the projects social chats
• Created and led weekly podcasts
• Created and supervised additional resources
• Ad Hoc client or Program Manager requesters related to quality
• Attended client meetings to present findings and offer solutions to issues

• Responsible for all client interactions from scheduling and billing, handling payroll for staff, problem-solving via phone and email for both clients and team.
• Microsoft Office, Google Voice, QuickBooks, Calendly
• Managed company’s Social Media presence thus increasing profit margins in the process.

• Call Center offering Customized Telephone answering for clients providing emergency customer support
• Administrative duties including filing records, organization, editing, auditing documents, managing calendar & scheduling management, travel planning, troubleshooting issues.
• Software proficiency: MS Office, Teams, Excel, Word, PowerPoint, SharePoint, Google Workspace, QuickBooks