Summary
Overview
Work History
Education
Skills
Timeline
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Jonathan Harjo

Tulsa

Summary

Skilled in customer service and multi-tasking while consistently upholding Red Lobster's service standards. Adaptable and eager to learn new skills, with a goal of transitioning into leadership to further career development.

Overview

3
3
years of professional experience

Work History

Team Member

Whataburger
06.2022 - 12.2023
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated cash register to process payments and collect cash payment for order totals.
  • Cross-trained on multiple stations
  • Followed all food safety standards.

Host

Red Lobster
03.2024 - 12.2024
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Monitored seating area and checked restrooms regularly to keep spotless.

To-Go Specialist

Red Lobster
12.2024 - Current
  • Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
  • Operated cash register to accept cash, debit and credit card payments from customers.
  • Assembling prepared food and drink orders in appropriate packaging to ensure orders are complete and safe for guests to transport.
  • Following all food and safety standards.
  • Trained new team members on proper expo procedures to ensure accuracy, efficiency, and quality standards.

Education

Associate of Science - Computer Information Systems

Tulsa Community College
Tulsa
05-2026

Skills

  • Quick learner
  • Goal oriented
  • Initiative-taking
  • Detail-oriented
  • Customer satisfaction
  • Food handling
  • Strong multitasking

Timeline

To-Go Specialist

Red Lobster
12.2024 - Current

Host

Red Lobster
03.2024 - 12.2024

Team Member

Whataburger
06.2022 - 12.2023

Associate of Science - Computer Information Systems

Tulsa Community College