Summary
Overview
Work History
Education
Skills
Timeline
Server

Jonathan Harman

Tulare,CA

Summary

Dynamic and reliable hospitality and administrative professional with a proven track record of delivering exceptional customer service in fast-paced environments. Experienced in event coordination, logistical planning, vendor management, and office support. Skilled in multitasking, problem-solving, and adapting quickly to changing priorities. Known for strong communication, teamwork, and organizational skills, with a commitment to maintaining smooth operations and ensuring client satisfaction.

Overview

8
8
years of professional experience

Work History

Office Assistant

Tulare Downtown Association
06.2024 - Current
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Established QuickBooks accounting system to reflect accurate financial records.
  • Wrote monthly newsletters for businesses around the downtown area

Event Assistant

Tulare Downtown Association
01.2018 - Current
  • Managed event set-up and tear-down, ensuring timely completion of tasks for seamless transitions.
  • Participated in pre-event planning meetings, providing input on event themes and strategies for success.
  • Provided exceptional customer service to attendees, responding to inquiries or resolving issues professionally.
  • Assisted in organizing successful events by collaborating with vendors and suppliers.
  • Directed team to set up and keep banquet space clean and presentable for guests.
  • Ensured smooth operations during events by managing schedules and delegating tasks to volunteers or support staff effectively.

Server

Buffalo Wild Wings
09.2024 - Current
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Server

Ramen Izakaya Yu-Gen
11.2022 - 05.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Busser/Expo/Server

Tahoe Joes
05.2018 - 09.2022
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Trained new staff in bussing and cleaning procedures.
  • Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.

Education

BA - Advertising and Public Relations

San Jose State
San Jose, CA
05.2024

Multiple AA Degrees -

College of The Sequoias
Visalia, CA
08.2022

Skills

  • Positive attitude
  • Time management
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Data entry
  • Dedicated team player
  • Strong work ethic
  • Event setup and breakdown
  • Promotional material design
  • Strong organization
  • Sponsorship acquisition

Timeline

Server

Buffalo Wild Wings
09.2024 - Current

Office Assistant

Tulare Downtown Association
06.2024 - Current

Server

Ramen Izakaya Yu-Gen
11.2022 - 05.2024

Busser/Expo/Server

Tahoe Joes
05.2018 - 09.2022

Event Assistant

Tulare Downtown Association
01.2018 - Current

BA - Advertising and Public Relations

San Jose State

Multiple AA Degrees -

College of The Sequoias

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