Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Jonathan Harrell

Ringgold

Summary

Dynamic Senior Customer Success Manager at Validity with a proven track record in customer advocacy and relationship management. Enhanced customer satisfaction through personalized success strategies and effective onboarding. Skilled in data-driven decision making, I foster long-term partnerships and mentor teams to achieve high performance and retention.


Overview

11
11
years of professional experience
1
1
Certification

Work History

Senior Customer Success Manager

Validity
01.2020 - Current
  • Collaborated with sales, product, and support teams to ensure seamless onboarding and account management processes.
  • Conducted regular business reviews with key stakeholders to track progress towards goals and identify areas for improvement.
  • Served as the primary point-of-contact for strategic clients, ensuring timely resolution of issues and effective communication.
  • Enhanced customer satisfaction by implementing personalized success strategies for key accounts.
  • Established strong relationships with clients to build trust and loyalty, leading to long-term business partnerships.
  • Trained new Customer Success Managers, setting them up for success in their roles through hands-on coaching and mentoring.

Manager

Sprint
10.2017 - 01.2020
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Marketing Manager

Marketing Resources
05.2014 - 10.2017
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Managed social media accounts for optimal audience engagement and increased online presence.
  • Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
  • Collaborated with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels.
  • Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
  • Analyzed market trends to identify new opportunities, adjusting marketing plans accordingly for maximum effectiveness.

Education

Associate of Arts - Theater Arts

Chattanooga State Community College
Chattanooga, TN
05-2014

Skills

  • Data-driven decision making
  • Customer advocacy
  • Relationship management
  • Upselling strategies
  • Software implementation
  • Customer satisfaction
  • Client onboarding
  • Customer relationship building
  • Customer retention
  • Staff mentoring & leadership

Certification

  • Certified Litmus Expert
  • Certified Everest Expert

Interests

  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • Enjoy participating in basketball, rock climbing, and softball for overall physical and mental well-being
  • Community theater actor, director, and volunteer I love sharing the arts with my community in new and innovative ways

Timeline

Senior Customer Success Manager

Validity
01.2020 - Current

Manager

Sprint
10.2017 - 01.2020

Marketing Manager

Marketing Resources
05.2014 - 10.2017

Associate of Arts - Theater Arts

Chattanooga State Community College

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Jonathan Harrell