Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jonathan Harris

Brainerd,MN

Summary

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Friendly Senior Customer Rep with reputation for exceeding performance benchmarks in retail settings. Dependable team player with great communication and organizational skills. Courteous and self-motivated with talent for creating effective merchandise displays. Highly experienced Senior Customer Rep known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Reliable and upbeat Senior Customer Rep successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Senior Customer Rep position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Lead Store Associate

Aldi USA
12.2015 - Current
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Answered questions about store policies and addressed customer concerns.
  • Increased sales and customer satisfaction through personalized servicing.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Located merchandise across various stores to address customer needs.
  • Briefed customers regarding shop promotions and discounts by providing coupons and flyers to increase sales.
  • Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
  • Worked with loss prevention in monitoring shopper behavior.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Education

GED -

Harlan Community Academy High School
Chicago, IL
06.1990

Skills

  • Monitor Security
  • Customer Needs Assessments
  • Team Leadership
  • Merchandise Recommendations
  • Inventory Control
  • Closing Procedures
  • Belt Conveyors
  • Shipment Processing
  • Stocking and Replenishing
  • Store Policies and Procedures
  • Team Collaboration
  • Zoning and Stocking
  • Cross-Department Sales
  • Selling Techniques
  • POS System Operations
  • Customer Service Best Practices
  • Providing Feedback
  • Customer Assistance
  • Training Junior Team Members
  • Engaging with Diverse Customers
  • Safety and Cleanliness Standards
  • Cash Counting
  • Special Assignments
  • Issue Refunds
  • Loss Prevention Goals Monitoring
  • Reading Comprehension
  • POS Systems
  • Exceeding Customer Expectations
  • Operational Efficiency
  • Cash Register Operations
  • Suggestive Selling
  • Strong Communication and Interpersonal Skills
  • Program Promotion
  • Critical Thinking
  • Speech Clarity
  • Merchandising and Display
  • Cleaning and Store Maintenance
  • Customer Relationships

Timeline

Lead Store Associate

Aldi USA
12.2015 - Current

GED -

Harlan Community Academy High School
Jonathan Harris