JONATHAN HARRIS
Haughton,LA
Summary
Adept Master Technician with a proven track record at Orr Nissan Bossier, enhancing vehicle performance and customer satisfaction. Leveraged expert diagnostics and strong communication skills to mentor junior staff and boost shop productivity. Achieved high customer loyalty through exceptional service, showcasing adaptive problem-solving and safety awareness without compromising quality. Dependable automotive professional with expertise in repairing and maintaining diverse vehicle components and systems. Good troubleshooting and planning abilities with superior work ethic.
Overview
15
15
years of professional experience
1
1
Certification
Work History
MASTER TEHNICIAN
Orr Nissan Bossier
11.2012 - Current
- Improved vehicle performance by conducting comprehensive diagnostics and identifying root causes of issues.
- Supported business growth through building strong relationships with customers, addressing their concerns promptly and professionally.
- Boosted overall shop productivity by mentoring junior technicians, sharing knowledge, tips, and tricks to improve their skillsets quickly.
- Collaborated effectively with service advisors to accurately document repair needs and provide detailed estimates for client approval.
- Stayed abreast of industry advancements by participating in ongoing training programs and obtaining relevant certifications.
- Mitigated potential future issues by performing preventative maintenance tasks according to established schedules and guidelines.
- Attained high levels of customer loyalty by delivering exceptional results that exceeded their expectations for quality and timeliness.
- Maintained a safe working environment by adhering to company safety protocols and industry best practices.
- Contributed to cost savings by recommending alternative repair solutions when appropriate, without compromising quality or safety standards.
Lube Express Technician
Holmes Honda
08.2009 - 05.2011
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Greeted customers and answered questions about oil changes and other services.
- Checked fluids, tires, brakes, and other systems as part of multi-point inspection.
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
- Contributed to increased customer retention rates through consistent delivery of high-quality services.
Education
High School Diploma -
Bossier High School
Bossier City, LASkills
Strong Communication Skills
Adaptive Problem Solving
Hydraulic Systems Knowledge
Expert Diagnostics
Suspension Systems
Heating and Air Conditioning
Installing equipment
Engine Rebuilds
Brake systems understanding
Safety awareness
Transmissions
Electrical experience
Troubleshooting skills
Engine repair
Accomplishments
- Achieved Award Of Excellence by completing Fixed Right First Time with accuracy and efficiency.
Certification
.
- ASE Certified Master Automobile Technician (ASE Master Tech) - National Institute for Automotive Service Excellence.
Timeline
MASTER TEHNICIAN
Orr Nissan Bossier
11.2012 - Current
Lube Express Technician
Holmes Honda
08.2009 - 05.2011
.
- ASE Certified Master Automobile Technician (ASE Master Tech) - National Institute for Automotive Service Excellence.
High School Diploma -
Bossier High School
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