Jonathan Harrison
Charlotte,NC
Summary
Detail-oriented Hvac Tech versed in troubleshooting and repairing heating, ventilation and air conditioning equipment. Skilled at quickly identifying problems and clearly explaining issues to customers.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Dynamic Sales Agent with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Hvac Technician/ Outbound Sales agent
One Hour Heating and air/Benjamin Franklin Plumbing/On Time Electrical
12.2024 - 04.2026
- Showed the ability to work on Hvac systems
- Demonstrated the ability to follow a daily route of jobs to work
- Showed the ability to make sales calls for three different departments
Delivery Driver
Fed-Ex
07.2022 - 11.2024
- Showed the ability to map out a daily route
- Showed the ability to deliver and pick up packages in a timely manner
- Demonstrated the ability to lead a team by working multiples routes
Part time, Full Time, Assistant Manager
Sherwin-Williams
11.2017 - 04.2022
- Demonstrated the ability to Manage a staff of six or more employees
- Showed the ability to be accessible to my customers whether in-store or needed at a job site
- Showed the ability to keep up with paint records for Charlotte Motor Speedway and UNCC
- Created schedules for fellow employees and showed ability to open/close store
Shift Lead, PIC, Driver
Jimmy Johns
09.2014 - 02.2017
- Demonstrated the ability to lead co workers whenever a manger was not available
- Completed all tasks that were assigned
- Demonstrated the ability to deliver food safe and on time to all customers
3rd Shift Manager
Sams Mart
07.2014 - 11.2015
- Showed the ability to complete store close paperwork
- Showed ability to run the store without any assistance from another employee
- Demonstrated the ability to give great customer service
Floor Staff
Charlotte Hornets
09.2014 - 05.2015
- Showed the ability to keep all fans safe and direct customers to their seats
- Participated in keeping all customers excited by interacting and engaging
- Showed the ability to work with celebrities
Assistant Manager
Shoe Carnival
02.2013 - 09.2013
- Created work schedules for former employees
- Completed Store opening and closing paperwork as well as opening and closing the store
- Demonstrated the ability to give excellent customer service
- Demonstrated the ability to keep a clean work space
Student Employee: Office Assistant
Lyndon B. Johnson Job Corps
09.2011 - 03.2012
- Prepared and distributed a wide variety of materials formulated using the Government Printing Office standards
- Exhibited a vast knowledge of grammar, punctuation, and other skills necessary for proper disseminated information
- Produced and consolidated data using electronic documentation
- Demonstrated the ability to complete vast quantities of clerical assignments; proficiently able to multitask
- Responsible for multifaceted clerical tasks
- Maintained memos, business letters, and reports
- Acquired certifications in Microsoft Office; i.e. Word, Excel, and PowerPoint
- Showed proficient typing ability; WPM 57
- Executed regular office management skills such as filing, copying, faxing, and office procedures
- Managed thirteen other students and motivated them to complete assigned tasks as an Assistant Shop Foreman
Education
Business Administration Office Systems Certificate -
07-2014
Business Technology Certification - Office Administration
03-2012
High School Diploma Equivalency - undefined
12-2011
High School Diploma - undefined
06-2010
Skills
- Technical troubleshooting
- Electrical wiring
- System troubleshooting
- Leak checks
- Conflict resolution
- Team Building
- Customer focused
Accomplishments
- Supervised a team of [Number] workers during the complete installation of commercial HVAC ducting and equipment.
- Managed an average of [Number] projects with budgets totaling over $[Amount] per year.
- Achieved [Number]% quality service rating in random customer service surveys.
- Resolved product issue through consumer testing.
- Supervised team of [Number] staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Documented and resolved [Issue] which led to [Results].
- Attained the highest number of new credit accounts opened within a one-month timeframe.
- Telephone Service - Efficiently handled over 80 calls daily, delivering information and service to guarantee customer satisfaction.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Certification
- 3 Year Varsity Letterman at Butler & North Meck High School
- 2 Time North Carolina All Conference Student Athlete for Football
- Employee of the Month for Charlotte Hornets
- Occupational Safety and Health Administration Certification
- Familiar with all standards, regulations, and protocols dealing with reducing workplace hazards
- Certification for Fire Extinguisher
- Issued by the National Fire Protection Association
- Dorm Leader
- Directed sixty-plus students as a monitor and mentor in a residence hall
- Made sure center standards were met and rules were followed
- Defused conflicts between peers and acted as a positive role model
- CPP (Career Preparation Phase) Mentor
- Assisted new students to become acclimated to the Job Corps facility
- Helped new students through the various obstacles of being in a new environment
Languages
English
Native or Bilingual
Software
Microsoft Word, Excel, and Spreadsheet data
Timeline
Hvac Technician/ Outbound Sales agent - One Hour Heating and air/Benjamin Franklin Plumbing/On Time Electrical
12.2024 - 04.2026
Delivery Driver - Fed-Ex
07.2022 - 11.2024
Part time, Full Time, Assistant Manager - Sherwin-Williams
11.2017 - 04.2022
Shift Lead, PIC, Driver - Jimmy Johns
09.2014 - 02.2017
Floor Staff - Charlotte Hornets
09.2014 - 05.2015
3rd Shift Manager - Sams Mart
07.2014 - 11.2015
Assistant Manager - Shoe Carnival
02.2013 - 09.2013
Student Employee: Office Assistant - Lyndon B. Johnson Job Corps
09.2011 - 03.2012
Lyndon B. Johnson Job Corps - Business Technology Certification, Office Administration
Southwestern Community College - High School Diploma Equivalency,
David W. Butler High School - High School Diploma,
Cape Fear Community College - Business Administration Office Systems Certificate,