Jonathan Hastings
Lomira
Summary
Dynamic Customer Service Specialist with a proven track record at Dick's Sporting Goods, adept at resolving complex issues and enhancing customer satisfaction. Skilled in problem-solving and conflict resolution, I consistently deliver exceptional service while generating insightful reports on customer feedback to drive improvements. Recognized for strong organizational skills and a commitment to teamwork.
Overview
9
9
years of professional experience
Work History
Cutter
Custom Faberkin
Fond Du Lac, WI
07.2025 - Current
- Operated cutting machinery to ensure precise fabric dimensions for custom projects.
- Collaborated with design team to review specifications and optimize material use.
- Implemented quality control checks to maintain high standards in finished products.
- Trained new cutters on safety protocols and equipment operation procedures.
- Streamlined cutting processes, reducing waste and improving efficiency across production runs.
Customer Service Specialist
Dick's Sporting Goods, Inc
Oshkosh, WI
09.2024 - 07.2025
- Investigated escalated customer complaints utilizing problem-solving skills to identify root causes of issues.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Promoted available products and services to customers during service, account management and order calls.
- Generated reports on customer feedback, trends, and other metrics for management review.
Certified Forklift Operator
BCI Burke Distribution Center
Oshkosh, US
05.2021 - 07.2023
- Improved operational efficiency by maximizing loads on each transfer
- Moved materials to the staging area after unloading trucks and rail cars
- Moved goods between warehouse locations based on shipment and storage requirements
- Ensured that products were delivered on time in order to provide exceptional customer service
Line Cook
Hoff's Good Time Catering
Lomira, US
04.2017 - 04.2020
- Made the same dishes several times a day with the same level of care, attention to detail, and quality
- Put food in proper storage containers and perishable items in the refrigerator for later use and to avoid spoilage
- Kept well-stocked stations with supplies and spices for maximum productivity
- Kept track of and reported on the status of various ingredient stock levels in order to alert the manager to the need to reorder products
- Managed relationships with vendors by negotiating ingredient and equipment prices, which resulted in budget savings
- Prepared cooking supplies, ingredients, and workstations when opening and closing the kitchen
Education
High School Diploma -
Lomira School District
Lomira06.2021
Associate of Science - Cyber Security
Moraine Park Technical College
Fond Du Lac, WI05.2028
Skills
- Time Management
- Oral and Written Communication
- Conflict Resolution
- Problem-Solving
- Attention to Detail
- Organization
- Work Ethic
- Teamwork
Timeline
Cutter
Custom Faberkin
07.2025 - Current
Customer Service Specialist
Dick's Sporting Goods, Inc
09.2024 - 07.2025
Certified Forklift Operator
BCI Burke Distribution Center
05.2021 - 07.2023
Line Cook
Hoff's Good Time Catering
04.2017 - 04.2020
High School Diploma -
Lomira School District
Associate of Science - Cyber Security
Moraine Park Technical College