Jonathan Hawkins
Philadelphia,PA
Summary
Hardworking and dependable individual with diverse work experience. Adept at working with individuals from various backgrounds. Known for a trustworthy demeanor, positive attitude, and strong work ethic. Possesses a personal vehicle and available for work both in and outside Philadelphia. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
Work History
Operations Manager
Self Employed
07.2023 - Current
- Managed a team of 4 photographers, coordinating schedules and assignments to meet deadlines for up to 10 client projects per month
- Increased business revenue by 15% within the first three months through improved client outreach and operational efficiency
- Oversaw a moving business, managing up to 3 jobs per week and reducing operational costs by 10%
- Operated a doggy daycare, providing care for up to 6 dogs daily and maintaining 100% client retention over the last six months.
PBC Manager
PBC
09.2022 - 01.2024
- Trained a sales team of 4, increasing monthly sales by 25% through targeted sales strategies and customer outreach
- Identified and secured new sales territories, expanding market coverage by 30% within 6 months
- Supervised day-to-day operations, managing up to 5 projects at once and ensuring timely completion.
- Cross-trained existing employees to maximize team agility and performance.
Carpenter
Mcclean Construction
10.2020 - 06.2021
- Constructed and repaired structures on 8 residential projects, completing 100% of projects ahead of schedule
- Managed materials and labor, reducing project costs by 10% through efficient resource allocation.
- Completed installations of building structures, trim, flooring, and cabinetry.
- Followed established job site safety regulations and maintained safe and clean work area.
Target Department Store
Eastern Atlantic States Carpenters Technical Cente
03.2020 - 09.2020
- Stocked over 500 items daily, maintaining inventory accuracy above 95%
- Delivered customer service to over 100 customers per shift, achieving a 90% customer satisfaction rating.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Package Handler
United Parcel Service, UPS
09.2018 - 01.2020
- Loaded and unloaded an average of 300 packages per shift, ensuring a 98% on-time delivery rate
- Managed inventory for up to 50 daily vehicle shipments, improving workflow efficiency by 20%.
- Provided professional services and support in a dynamic work environment.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
Kitchen Hand
Texas Roadhouse
01.2017 - 09.2017
- Bussed and cleaned 30+ tables per shift, contributing to a 15% increase in customer turnover rate
- Supported waitstaff with food delivery and customer service, reducing order wait times by 10%.
Education
Some College (No Degree) -
Temple University
Philadelphia, PAAssociate of Science -
Montgomery County Community College
Montgomery County, PA01.2019
High School Diploma -
Wissahickon High School
Wissahickon, PA06.2017
Skills
- Strategic Planning
- Financial Management
- Policy Implementation
- Business Development
- Marketing
- Staff Training and Development
- Project Management
- Microsoft Outlook, Word, and Excel
Accomplishments
- Volunteered with The Philadelphia Project to repair homes for 10+ community members in need.
- Earned various athletic awards for leadership and performance.
- OSHA 10 Certification.
Hobbies and Interests
- Fitness enthusiast with a passion for going to the gym.
- Active volunteer and youth basketball coach.
- Enjoys outdoor activities, traveling, and spending time with his dog at the park.
References
Available upon request.
Timeline
Operations Manager
Self Employed
07.2023 - Current
PBC Manager
PBC
09.2022 - 01.2024
Carpenter
Mcclean Construction
10.2020 - 06.2021
Target Department Store
Eastern Atlantic States Carpenters Technical Cente
03.2020 - 09.2020
Package Handler
United Parcel Service, UPS
09.2018 - 01.2020
Kitchen Hand
Texas Roadhouse
01.2017 - 09.2017
Some College (No Degree) -
Temple University
Associate of Science -
Montgomery County Community College
High School Diploma -
Wissahickon High School