Jonathan Hawthorne

• Coordinated and managed vendors for events, ensuring all vendor requirements were met in a timely fashion.
• Developed detailed event plans and timelines to ensure successful execution of events.
• Scheduled and attended pre-event meetings with clients to discuss event details and objectives.
• Created floor plans, seating arrangements, and other visuals as needed for each event.
• Initiated post-event evaluations to assess success levels of events.
• Maintained accurate records related to attendance, budgeting, contracts.
• Handled customer service inquiries related to specific events or venues.
• Developed relationships with vendors in order to secure discounts or special offers when possible.
• Managed social media accounts associated with company's events portfolio.
• Helped with end-to-end event planning process through meetings, walk-throughs and day-of execution.

• Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
• Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
• Collaborated with senior leadership to set long-term objectives for the company.
• Recruited, trained, supervised, evaluated and mentored staff members.
• Identified opportunities for improvement in operational performance metrics.
• Developed and implemented activity plans to promote physical, mental, and emotional well-being of participants.
• Organized activities such as arts and crafts, music, games, sports, field trips, and special events.
• Coordinated with other staff to ensure proper supervision of participants during activities.

• Set up patient charts and documented information in various company software.
• Safeguarded medical records to maintain patient confidentiality.
• Set up and assisted with all doctors appointments
• Communicated with Doctors and Therapist regarding treatment plans and medication changes.
• Scheduled Therapy sessions
• Participated on Behavior Intervention Committee
• Participated in Hospital/ Agency Collaboration Team
• Trained Staff on medical processed and procedures
• Evaluated Clients for medical needs
• Input medication and scripts into Therap Application
• Conducted Re-Trainings with staff for Medication Errors
• Implemented new systems for documentaion

Provided thorough supervision for day-to-day operations of homes and staff in accordance with set policies and guidelines. Jumped in to fill gaps for on call rotation when necessary. Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed. Minimized staff turnover through appropriate selection, orientation, training, staff education and development. Reviewed and approved time cards for processing by payroll department. Assigned staff to meet patient care needs and address productivity standards, while adjusting for census, skill mix and sick calls.