JONATHAN HAYES
Far Rockaway,NY
Summary
With over 10 years of experience in the service industry, I specialize in delivering refined, attentive service that enhances every guest’s experience. I bring a deep understanding of high-end hospitality, including detailed menu knowledge, wine pairing expertise, and the polished professionalism expected in upscale establishments. Known for my reliability, adaptability, and collaborative spirit, I work seamlessly with teams to ensure smooth operations and exceed guest expectations. I take pride in creating elegant, memorable dining experiences and am always striving to grow, learn, and perfect my craft in the world of fine dining.
Overview
15
15
years of professional experience
Work History
AUTOCAD DRAFTER
Pinsaraus
02.2017 - 05.2025
- Worked collaboratively with design teams to generate and refine product design ideas, ensuring that all concepts met client specifications and technical requirements
- Produced precise technical drawings and blueprints using Computer-Aided Design (CAD)software, ensuring accuracy in measurements, scale, and layout
- Created detailed plans and sectional drawings to communicate design concepts clearly, enabling efficient communication between design teams and manufacturers
- Determined the appropriate methods of presentation, including orthographic and isometric views, based on project needs and client preferences
- Finalized drawings, including technical documentation packages, following specific medium and format requirements for blueprinting or reproduction via photography
- Assisted with revisions and updates to drawings, ensuring they met regulatory standards and project deadlines
- Supported the project workflow by ensuring timely completion of drawings and documentation, adhering to strict quality control standards
WAITER
Ruth Chris Steakhouse
08.2022 - 01.2025
- Delivered personalized, high-touch service to 5–10 tables per shift in a fine dining environment, ensuring a seamless and memorable guest experience
- Expertly guided guests through seasonal menus, chef specials, and extensive wine lists, offering curated pairing recommendations
- Entered and managed orders through POS systems with precision, facilitating efficient kitchen coordination and timely service
- Prepared and served fine wines and handcrafted cocktails, adhering to proper presentation, temperature, and etiquette standards
- Successfully managed large parties and private events ranging from 10 to 100 guests, ensuring all service details met high-end expectations
- Handled daily transactions exceeding $5,000, including credit card processing, splitting checks, and discreet bill presentation for VIP clientele
- Maintained pristine table settings and dining areas, resetting tables promptly and ensuring consistent attention to detail throughout service
- Assisted with pre-event setup and post-event breakdown, including seating arrangements, staging, and coordinating service flow with management
- Consistently worked 6–8 hour shifts, 5 days per week, with a reputation for professionalism, reliability, and excellence in guest service
WAITER/BARTENDER
Olive Garden
10.2021 - 07.2024
- Delivered fast, friendly service to 20–60 guests per shift in a high-volume casual dining restaurant specializing in Italian cuisine like pasta, seafood, and fresh salads
- Accurately took and entered food and drink orders using POS systems, utilizing suggestive selling techniques to recommend popular menu items like Lasagna Classico, Fettuccine Alfredo, and Chicken Parmigiana
- Upsold premium items, such as specialty cocktails, wine pairings, and appetizers, increasing sales and enhancing the guest experience
- Prepared and served a variety of beverages, including draft and bottled beer, signature cocktails, wines, and soft drinks, ensuring proper presentation and temperature
- Maintained thorough knowledge of menu items, including classic Italian dishes like the Tour of Italy, Shrimp Scampi, and endless soup and salad options, offering personalized recommendations to elevate the dining experience
- Cleared and reset 15–20 tables per shift, ensuring clean, welcoming dining areas while maintaining high standards of service
- Processed up to $2,000 in guest transactions daily, handling cash, credit card payments, and efficiently processing split checks
- Assisted with opening and closing duties, including restocking bar and service stations, rolling 100+ sets of silverware, and preparing for busy shifts
- Worked 6–8 hour shifts, 5 days per week, maintaining punctuality and consistency in service quality under pressure in a team-oriented environment
WAITER
Apple Metro Inc.
11.2010 - 09.2021
- Delivered fast, friendly, and efficient service to 20+guests per shift in a high-volume, casual dining environment, focusing on creating a positive guest experience
- Accurately took and entered food and drink orders using POS systems, providing recommendations for popular items like the Bourbon Street Chicken & Shrimp, Classic Cheeseburger, and 2 for $20 promotions
- Utilized suggestive selling techniques to upsell signature appetizers, craft beers, cocktails, and desserts, contributing to increased sales and overall guest satisfaction
- Prepared and served a wide variety of beverages, including draft beer, specialty cocktails, wine, and non-alcoholic drinks, ensuring proper presentation, temperature, and responsible service
- Maintained full knowledge of the menu, including rotating specials, seasonal items, and limited-time offers, ensuring that guests received up-to-date and accurate information
- Cleared and reset 15–20 tables per shift, ensuring a clean, organized, and welcoming dining environment for guests
- Processed payments efficiently, handling up to $2,000 in daily transactions and managing cash, credit cards, and split checks with accuracy and professionalism
- Demonstrated strong multitasking abilities by managing multiple tables and guest needs simultaneously, providing efficient service even during peak hours
- Assisted with side work, including rolling 100+ sets of silverware, restocking service stations, and prepping dining areas for the next shift
- Worked 6–8 hour shifts, 5 days a week, consistently maintaining punctuality, teamwork, and high-quality service under pressure in a fast-paced setting
Education
Bachelors of Architecture - Architectural
New York City College Of Technology
Brooklyn, NY05.2021
Associate of Applied Science - Architectural
New York City College Of Technology
Brooklyn, NY05.2018
Trade in Computer Drafting - Architectural
Ben Franklin
Dunbar, WV06.2010
Skills
Service Industry Skills
- Extensive customer service experience
- Strong communication skills
- Detail-oriented with excellent memory
- Hardworking, dependable, and reliable
- Experience working with POS and portable POS systems
- Extensive knowledge of food and beverage menus
- Familiarity with various wine types
Architectural Skills
- Proficient in AutoCAD
- Skilled in Rhinoceros (Rhino)
- Experienced in creating charts and graphs using Microsoft Excel
- Proficient in Adobe Acrobat for organizing and editing PDFs
- Capable of producing presentation boards and performing image editing in Photoshop, Illustrator, and InDesign
- Strong team collaboration skills
References
- Tom Rodenburg, Ruth Chris Steakhouse (516-458-9280);
- Taci-Anne Auxilly, Olive Garden (516-204-5836);
- Christian Marrugo, Applebees (718-496-3718).
Timeline
WAITER
Ruth Chris Steakhouse
08.2022 - 01.2025
WAITER/BARTENDER
Olive Garden
10.2021 - 07.2024
AUTOCAD DRAFTER
Pinsaraus
02.2017 - 05.2025
WAITER
Apple Metro Inc.
11.2010 - 09.2021
Bachelors of Architecture - Architectural
New York City College Of Technology
Associate of Applied Science - Architectural
New York City College Of Technology
Trade in Computer Drafting - Architectural
Ben Franklin
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