Jonathan Hayes
Summary
Dedicated Military Intelligence Analyst recognized for strong verbal communication and data evaluation capabilities. Expertise in leading teams, enhancing situational awareness, and upholding security protocols to support organizational goals.
Overview
13
13
years of professional experience
Work History
Military Intelligence Analyst
Army
08.2023 - Current
- Served in a leadership capacity, while maintaining awareness of subordinates' strengths and shortcomings, in support of organizational goals.
- Produced and analyzed intelligence reports to identify potential threats and provide actionable insights.
- Collaborated with cross-functional teams to enhance situational awareness and operational planning.
- Ensured adherence to strict security protocols while handling classified materials, preventing unauthorized access or disclosure of sensitive information.
- Increased situational awareness through regular briefings on emerging geopolitical events relevant to national security interests.
Security and Dispatch Team Leader
Aquarium of the Pacific
Long Beach, CA
01.2022 - 08.2023
- Oversaw daily operations, ensuring compliance with safety and health regulations.
- Responded to and diffused all potentially hostile situations and/or medical emergencies on property
- Conducted VIP protection and cash escorts
- Coordinated special events, fostering collaboration among departments to maximize visitor engagement.
Assistant Supervisor - Part Time
Christian Outreach in Action
Long Beach, CA
05.2019 - 08.2023
- Led daily operational meetings to enhance team communication and task allocation.
- Streamlined workflow processes, resulting in improved efficiency across service delivery.
- Trained and mentored new staff on organizational policies and best practices.
- Developed training materials to support staff development and knowledge retention.
- Managed and maintained security of premises
Account Executive
Minorea
Cerritos, CA
02.2020 - 11.2021
- Developed and executed strategic account plans to drive revenue growth and enhance client relationships.
- Collaborated with cross-functional teams to align service delivery with client expectations and objectives.
- Analyzed market trends to identify new business opportunities and inform sales strategies.
- Cultivated long-term partnerships through effective communication and personalized service initiatives.
Randstad Contractor
Randstad
Las Vegas, NV
12.2018 - 05.2019
- Assembly/disassembly of LED and data
- Maintenance of production materials
- Collaborated with cross-functional teams to ensure seamless project execution and delivery
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials
Customer Service Representative
Pepperdine University Office Of Special Programs
Malibu, CA
05.2013 - 08.2018
- Delivered high-quality customer service through effective communication and problem-solving skills.
- Assisted in training new staff on customer service protocols and university policies.
- Resolved student inquiries efficiently, ensuring a positive experience with special programs.
- Collaborated with cross-functional teams to enhance program offerings and student satisfaction.
Education
Graduate Certificate - Mandarin Studies
Defense Language Institute
Monterey, CA10-2025
Bachelor of Arts - Psychology
Pepperdine University
Malibu, CA06-2018
Skills
- Top secret clearance
- Foreign language proficiency
- Verbal, interpersonal, and written communication
- Report writing
- Qualitative analysis
- Quantitative analysis
- Data evaluation
Languages
Chinese (Mandarin)
Professional Working
Timeline
Military Intelligence Analyst
Army
08.2023 - Current
Security and Dispatch Team Leader
Aquarium of the Pacific
01.2022 - 08.2023
Account Executive
Minorea
02.2020 - 11.2021
Assistant Supervisor - Part Time
Christian Outreach in Action
05.2019 - 08.2023
Randstad Contractor
Randstad
12.2018 - 05.2019
Customer Service Representative
Pepperdine University Office Of Special Programs
05.2013 - 08.2018
Graduate Certificate - Mandarin Studies
Defense Language Institute
Bachelor of Arts - Psychology
Pepperdine University