Jonathan Haynes

Business Development Manager/ HR

Oschner Medical Center

05.2014 - 12.2024

Coordinated and optimized patient appointment scheduling processes to ensure efficient and timely access to healthcare services
Developed and implemented scheduling protocols and procedures to streamline operations and improve patient satisfaction
Trained and supervised scheduling staff on proper procedures and protocols to maintain accuracy and consistency in appointment booking
Collaborated with clinical staff and physicians to prioritize urgent cases and accommodate special scheduling requests
Managed scheduling software systems and maintained patient records to track appointments, cancellations, and rescheduling requests
Oversee and coordinate the scheduling of patient appointments to maximize efficiency and minimize wait times
Implement strategies to optimize scheduling processes and reduce no-show rates
Train and supervise a team of scheduling coordinators to ensure accurate and timely booking of appointments
Collaborate with clinical staff and management to address scheduling conflicts and resolve any issues that may arise
Utilize scheduling software to maintain accurate patient records and track appointment trends and patterns
Implemented innovative approaches for lead generation and conversion.
Coordinated project timelines and resources for seamless delivery.
Cultivated client relationships, driving long term customer loyalty and retention.
Identified key target markets for strategic initiatives to increase brand presence.
Developed comprehensive market analysis to identify growth opportunities.
Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
Generated new business with marketing initiatives and strategic plans.
Represented company and promoted products at conferences and industry events.
Reached out to potential customers via telephone, email, and in-person inquiries.
Established relationships with key decision-makers within customer's organization to promote growth and retention.
Established comprehensive HR policies to ensure legal compliance.
Streamlined interview processes to reduce time-to-hire.
Conducted audits of HR practices to identify areas for improvement.
Promoted open communication channels to address employee concerns.
Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.