Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jonathan Hebra

Miami

Summary

Service-oriented Telemarketer with passion for providing excellent customer service. Friendly, personable and always professional under pressure. Known for thriving in fast-paced and busy environments.

Overview

3
3
years of professional experience

Work History

BDC Agent

Doral Hyundai
08.2022 - Current
  • Handled inbound leads via phone and internet and directed to appropriate contact.
  • Worked with sales department to develop sales strategies and techniques.
  • Set up appointments with interested customers according to schedule availability.
  • Generated leads and established relationships with potential customers through outbound telephone calls.
  • Made average of 125 outbound and inbound calls per day.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.

Office Assistant

RKS USA LLC
04.2021 - 08.2022
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained and updated office records, both digital and physical.
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Scheduled and coordinated travel arrangements for office staff members.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.

Crew Member

McDonald's
09.2020 - 01.2021
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.

Education

Associate of Business Administration -

Miami Dade College
Miami, FL
06.2024

High School Diploma -

Coral Gables Senior High School
Coral Gables, FL
06.2022

Skills

  • Personnel Management
  • Promote Products
  • Site Visits
  • Making Appointments
  • Cash Control
  • Office Support
  • Customer Care
  • Email Etiquette

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

BDC Agent

Doral Hyundai
08.2022 - Current

Office Assistant

RKS USA LLC
04.2021 - 08.2022

Crew Member

McDonald's
09.2020 - 01.2021

Associate of Business Administration -

Miami Dade College

High School Diploma -

Coral Gables Senior High School

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Jonathan Hebra