Jonathan Henao
Miami
Summary
Dynamic Experience Supervisor at Best Buy with a proven track record in customer experience strategy and cross-functional teamwork. Successfully enhanced service quality through actionable insights and effective training development. Adept at resolving customer inquiries and fostering strong relationships, driving business development and compliance with service standards.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Experience Supervisor
Best Buy
03.2019 - Current
- Analyzed customer feedback to identify areas for improvement, driving actionable insights for service enhancements.
- Conducted regular performance assessments to ensure alignment with strategic goals and operational standards.
- Conducted regular evaluations of team performance, providing constructive feedback and tailored coaching for continued development.
- Established strategic partnerships with external vendors, broadening service offerings while maintaining quality standards.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Cross-trained and backed up other customer service managers.
- Trained new personnel regarding company operations, policies and services.
Counselor
New York Edge
09.2012 - 03.2019
- Advocated for student resources, collaborating with community organizations to enhance support services offered in school settings.
- Developed and conducted workshops and seminars to educate students, faculty and parents on relevant topics in field.
- Reduced disciplinary incidents through proactive conflict resolution strategies that encouraged open communication between all parties involved.
- Supported students transitioning between grade levels by working with teachers to develop effective transition plans aimed at minimizing potential challenges during adjustment periods.
- Facilitated parent engagement through regular communication, informational sessions, and collaborative meetings to address student concerns.
- Fostered supportive and inclusive school environment by implementing comprehensive counseling programs.
- Developed engaging lesson plans tailored to varying age groups and interests.
Education
Thomas Edison Highschool
Queens, NY06-2010
Skills
- Customer experience strategy
- Cross-functional teamwork
- Sales and upselling
- Customer relations
- Business development
- POS systems and ordering platforms
- Order processing
- Training development aptitude
- Key holder experience
- Service standard compliance
- Customer relationship management (CRM)
- Direct sales
- Warehousing functions
Certification
- Certified Cyber Security , ISC2 CC
Languages
Spanish
Native or Bilingual
Timeline
Experience Supervisor
Best Buy
03.2019 - Current
Counselor
New York Edge
09.2012 - 03.2019
Thomas Edison Highschool