Jonathan Henderson
Beatrice,NE
Summary
Positive and upbeat professional successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills.
Overview
8
8
years of professional experience
Work History
Hotel Front Desk Clerk
My Place Hotels
Beatrice, NE
10.2023 - Current
- Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
- Processed payments from customers for room charges and incidentals.
- Assisted with room reservations, changes and cancellations.
- Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
- Maintained daily records of room availability and rates.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
Hotel Front Desk Clerk
Victorian Inn
Beatrice, Nebraska
04.2021 - 10.2023
- Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
- Processed payments from customers for room charges and incidentals.
- Assisted with room reservations, changes and cancellations.
- Ensured that all guest requests were met promptly, courteously and efficiently.
- Coordinated with housekeeping staff regarding occupancy status of rooms.
Wedding Decorator
Grand Illusions Wedding & Event Planners
Beatrice, Nebraska
07.2016 - 01.2021
- Created custom designs based on client's vision, theme, and budget.
- Transported decorations and equipment to the event venue before each wedding ceremony.
- Set up lighting, chairs, tables, backdrops. according to the clients' preference.
- Ensured that all decorations were installed correctly and safely.
- Managed a team of decorators to complete tasks in a timely manner.
Education
Beatrice High School
Beatrice, NE01-2012
Skills
- Supply Stocking
- Guest Relations
- Multi-Line Phone Systems
- Correspondence Management
- Greeting guests
- Reservation Processing
- Payment handling
- Customer Service
- Invoicing and Billing
- Front Office Management
- Coaching and Mentoring
- Multitasking
Timeline
Hotel Front Desk Clerk
My Place Hotels
10.2023 - Current
Hotel Front Desk Clerk
Victorian Inn
04.2021 - 10.2023
Wedding Decorator
Grand Illusions Wedding & Event Planners
07.2016 - 01.2021
Beatrice High School
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