Jonathan Henry

Blue Cross Blue Shield of Michigan

Executive strategy consultant for omnichannel personalization and optimization.

• Analyzed problematic areas to provide recommendations and solutions.
• Conducted enterprise technology assessment outlining current martech capabilities.
• Designing the strategic roadmap to achieve omnichannel personalization and optimization OKR’s.
• Defined leading and lagging KPI’s to measure and track plan performance.

Lead Agile Product Coach for 900+ employee Data & Analytics Organization. (Top Achiever / Promotion)

• Led organization wide product value mapping workshops resulting in the strategic restructuring of 135 products into 27 well-defined products with sustainable value propositions, limited dependencies, and strategically differentiated capabilities.
• Guided Product Managers in establishing leading and lagging product KPIs, balancing feature demand against capacity, tracking performance metrics, and creating effective OKRs and roadmaps.
• Lead Human Centered Design workshops with over 20+ product development teams.

Product Manager of a 3-person startup team that grew into a 200+ person global organization (Top Achiever / Promotion)

• Defined, designed, and launched the Ford Global Marketing Platform built on Adobe Experience Cloud.
• Developed strategic product roadmap and vision from complete whitespace to regular global release cycles.
• Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
• Created a system of feedback loops leveraging customer data & analytics insights to build and prioritize sprint backlog and strategic roadmap.
• Automated CI/CD practices using Jenkins for homegrown and COTS products.

Started a small-scale learning experiment that grew into a global eCommerce business

• Researched product and market trends to scope out high demand low supply product opportunities.
• Worked with suppliers and manufacturers to produce and supply quality product alternative to meet demands.
• Systematized the collection and analysis of customer data to optimize marketing spend and innovate product design.
• Developed key operational initiatives to drive and maintain substantial business growth.
• Secured sufficient funds to cover business obligations by tracking expenses and budgeting accurately.

Next generation health insurance / billing and eligibility application.

• Planned and implemented proof of concept for datacenter migration of on-premise business application servers to cloud-based Azure / AWS.
• Developed and supported infrastructure as a service tools and code base (Docker, Chef, Ansible, SaltStack, Jenkins, Git)
• Created and implemented software development and testing strategy for 7 product teams.
• Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
• Performed technology benchmarking review across related global insurance providers.