Summary
Overview
Work History
Education
Skills
Timeline
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Jonathan Hensley

New Port Richey,FL

Summary

Resourceful Customer Service Staff Member known for high productivity and efficient task completion. Specialize in effective communication, problem-solving, and time management skills. Excels at empathy, active listening, and adaptability, ensuring exceptional customer satisfaction in fast-paced environments.

Overview

2026
2026
years of professional experience

Work History

Customer Service Staff Member

Publix
Lutz, FL
12.2023 - Current
  • Executed operations of point-of-sale terminals and scanners for customer transactions.
  • Recognized security risks and fraud during shifts, ensuring store safety.
  • Worked collaboratively with various department members to meet common goals.
  • Efficiently processed returns in accordance with company policies.
  • Guided customers in locating desired products within the store.
  • Managed inbound calls, chats, and emails to support customer service initiatives.
  • Maintained professionalism while de-escalating challenging customer situations.
  • Asked targeted questions to identify service needs and accurately entered data into systems.
  • Developed strong customer relationships to encourage repeat business.
  • Updated databases with new and modified customer data.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Managed customer queries and transactions with precision and care.
  • Led the team in achieving customer service goals through effective coaching.
  • Resolved customer complaints to ensure satisfaction and repeat business.
  • Optimized transaction processes to improve overall store efficiency.

Cashier

juniper pod market
Lutz, FL
01.2020 - 06.2025
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Answered customer inquiries regarding store policies and procedures.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Worked closely with front-end staff to assist customers.

Manager

Papa Johns
Lutz, FL
06.2020 - 12.2023
  • Coached, mentored and trained team members in order to improve their job performance.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Opened store in accordance with corporate policies and procedures.
  • Ensured that all store areas were safe, clean, and presentable to customers.
  • Determined complete order accuracy by examining merchandise to verify price and quantity.

Donation Attendant

Goodwill Industries Of Houston
New Port Richey, FL
  • Verified donor eligibility for tax-deductible contributions.
  • Processed donor donations in a timely manner.
  • Greeted and welcomed donors at the donation center.
  • Provided guidance to volunteers in processing donations.
  • Ensured proper handling of all donated items.
  • Offered donors assistance in unloading and carrying donations from vehicles.

Education

Bachelor of Arts - Political Science

USf
Tampa, FL
06-2021

Skills

  • Point-of-sale operations
  • Fraud detection
  • Customer relationship management
  • Transaction processing
  • Data entry accuracy
  • Team collaboration
  • Customer service
  • Conflict resolution
  • Effective communication
  • Problem solving
  • Complaint handling
  • Customer focus
  • Calm demeanor
  • Positive and professional
  • Microsoft office expertise
  • Hospitality and accommodation
  • Customer interaction expertise
  • POS system proficiency
  • Team leadership

Timeline

Customer Service Staff Member

Publix
12.2023 - Current

Manager

Papa Johns
06.2020 - 12.2023

Cashier

juniper pod market
01.2020 - 06.2025

Donation Attendant

Goodwill Industries Of Houston

Bachelor of Arts - Political Science

USf

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