Jonathan Hermosillo
Lubbock,TX
Summary
- Dynamic delivery driver with a proven track record at Labatt, recognized for exceptional time management and customer service skills. Adept at optimizing routes and ensuring timely deliveries, achieving a record of zero accidents. Bilingual in Spanish, I excel in communication and problem-solving, enhancing customer satisfaction and operational efficiency.
Overview
15
15
years of professional experience
Work History
Driver
Labatt
Lubbock, TX
09.2025 - Current
- Operated delivery truck safely, adhering to all traffic laws and regulations.
- Loaded and unloaded goods efficiently, ensuring accurate order fulfillment.
- Conducted pre-trip vehicle inspections to maintain safety standards and reliability.
- Navigated routes using GPS technology, optimizing delivery times and efficiency.
- Communicated with dispatch to report any delays or issues during deliveries.
- Maintained accurate records of deliveries and mileage for reporting purposes.
- Managed unforeseen circumstances professionally, such as road closures or weather-related incidents affecting delivery timelines.
- Safeguarded company property by conducting thorough pre-trip and post-trip inspections of vehicles.
- Maintained proper documentation for each delivery, reducing errors and ensuring regulatory compliance.
- Ensured customer satisfaction through accurate and timely deliveries, addressing concerns promptly.
- Increased safety awareness through participation in training programs and adherence to CDL regulations.
- Completed daily logs accurately for hours worked, miles driven, rest breaks taken, ensuring full compliance with federal regulations.
- Completed on-time deliveries by choosing best and most efficient routes.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Kept detailed records of deliveries and money received from customers.
- Filled out load paperwork and DOT-mandated log books.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
Sales/ Delivery Driver
Furniture Row
Lubbock, TX
07.2023 - 10.2025
- Operated delivery vehicle efficiently to transport furniture to customer locations.
- Reported delivery issues promptly to management, contributing to improved customer satisfaction.
- Maintained knowledge of current promotions and sales, ensuring accurate information delivery.
- Collaborated with team members to meet daily sales targets and improve store performance.
- Organized merchandise displays to optimize visibility and drive customer engagement.
- Addressed customer inquiries and resolved issues promptly, fostering loyalty and repeat business.
- Trained new staff on sales techniques and store policies, promoting a cohesive team environment.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Used in-store system to locate inventory and place special orders for customers.
- Assisted customers with product selection, enhancing overall shopping experience.
Delivery Driver
Havertys
Lubbock, TX
10.2020 - 05.2023
- Delivered furniture and home goods efficiently, ensuring timely arrival to customer locations.
- Navigated routes using GPS technology, optimizing delivery times and reducing fuel consumption.
- Interacted with customers to address inquiries and resolve issues, enhancing overall satisfaction.
- Conducted pre-trip inspections on vehicles, maintaining safety standards and compliance regulations.
- Loaded and unloaded furniture items carefully to prevent damage during transit.
- Assisted in training new drivers on company protocols and best practices for safe deliveries.
- Provided feedback on delivery processes, contributing to continuous improvement initiatives within the team.
- Delivered packages to customer doorsteps and business offices.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Reduced delivery times by optimizing route planning, demonstrating efficiency in daily operations.
- Achieved record of zero accidents through adherence to traffic laws and safety protocols.
- Received Elite driver of the year award
Manager
Ashley Furniture Distribution Center
Lubbock, TX
09.2017 - 05.2020
- Oversaw daily operations, ensuring efficiency in order processing and inventory management.
- Implemented safety protocols, enhancing workplace safety standards across the distribution center.
- Trained and mentored staff on best practices in logistics and supply chain management.
- Analyzed workflow processes, identifying opportunities for process improvements and cost reductions.
- Coordinated with cross-functional teams to streamline communication and optimize distribution efforts.
- Managed scheduling of shipments, ensuring timely delivery to retail locations while minimizing delays.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Floor Technician
Prince Cleaning
05.2011 - 08.2017
- Oversaw maintenance of cleanliness and safety standards through effective use of floor cleaning machines.
- Analyzed floor conditions through systematic inspections to detect maintenance issues and potential hazards.
- Executed application of appropriate cleaning agents on multiple floor surfaces, ensuring optimal appearance and longevity.
- Streamlined communication with team members to guarantee adherence to cleaning schedule timelines.
- Instructed new employees on effective floor care practices and proper equipment handling to maintain high-quality service delivery.
- Provided detailed responses to customer inquiries about floor maintenance services, fostering positive client relationships.
- Streamlined task prioritization and scheduling to achieve on-time delivery of assignments while upholding quality benchmarks.
Education
South Plains College
Levelland, TXSkills
- Valid Driver's license
- Customer service
- Clean driving record
- Excellent communication
- Computer skills
- Organization and time management
- Bilingual in Spanish
- Dependable and reliable
- Safe driving record
- Heavy lifting
- Route logs
- Current CDL license
- Cash transaction handling
- Exceptional written and verbal communication skills
Timeline
Driver
Labatt
09.2025 - Current
Sales/ Delivery Driver
Furniture Row
07.2023 - 10.2025
Delivery Driver
Havertys
10.2020 - 05.2023
Manager
Ashley Furniture Distribution Center
09.2017 - 05.2020
Floor Technician
Prince Cleaning
05.2011 - 08.2017
South Plains College