Jonathan Hernandez

• Set up and performed hand and automatic assembly operations on components, sub-assemblies, and assemblies
• Sub frame, main line, and marriage assembly including but limited to, knuckles, calipers, hubs, rotors, steering shaft, half shafts, eye shaft, dampeners, and ion lithium battery
• Use of production torque tools, Atlas, Bosch
• Implemented 5s before, during, and at the end of shift.

Overview - Downtown Customer Service Center Post Procedures

1. The duty Lost & Found Officer is responsible for general security duties for the Downtown Customer Service Center (DTC) and intervenes in patron disputes and transit-related offenses occurring inside the DTC lobby. The Lost & Found Officer also processes and releases found property (other than bicycles) delivered to the DCSC by the Revenue Transfer Team or by VTA Road Supervisors.

1. Access to work areas of the DTC is limited to VTA personnel assigned to DTC, the duty Lost & Found Officer, peace officers, VTA and Allied Universal personnel and contractors with official business at DTC.

2. All visitors must sign the Visitor’s Access Log and carry a visitor’s badge at all times

3. Restrooms at DTC are not open to the general public. Persons requesting use of the restrooms will be referred to other locations with public restrooms.

4. Access to the Lost & Found Storage Room is restricted to the duty Lost & Found Officer. A combination key box containing the storage room key is located in DTC. Allied Universal will provide to the assigned Lost & Found Officer a combination to this lock. Granting access to the Storage Room to other persons (contractors, specific VTA and Allied Universal employees, etc.) will be approved in advance by the VTA and said visitors will be constantly observed while inside the Storage Room.

1. All VTA employees and Allied Universal personnel assigned to DTC will enter and leave DTC through the Employee Entrance located on the East Santa Clara Street side of DTC during closed hours.

2. Turn on the computer and monitor at the Lost & Found workstation. Refer to Section 17.05 for computer log-on procedures.

3. At the request of VTA personnel, assist in the opening of DTC main entrance at opening time.

1. Allied Universal personnel assigned as Lost & Found Officers should have a VTA-issued computer access account, which allows access to the SCVTA computer network, Microsoft Outlook and the Lost & Found database.

2. Turn on the computer power switch and the computer monitor.

3. At the Microsoft Networking prompt box, enter your username and password and then press “Enter.” The domain field should read “SCCTA.” The computer will enter a log-on sequence, and then it will display a Windows 2000 “desktop.”

4. To check your VTA internal e-mail, double-click on the Microsoft Outlook desktop icon, and enter your account name, username and password when prompted.

5. To log-on to the Lost & Found Database, double-click on the L&F Database desktop icon, and enter your username, password, and database name when prompted.

1. In addition to lost and found duties, the Lost & Found Officer also provides general security duties for DTC. Security duties include observation and protection of VTA employees and patrons, and intervention in patron disputes and transit-related offenses occurring inside the DTC lobby. Do not respond to incidents occurring outside the DTC lobby. Your assignment requires that you provide security to the patrons and VTA personnel within DTC.

2. The Lost & Found Officer is entitled to two 15-minute breaks and one 30-minute lunch during the shift. All breaks and lunches are to be taken in the DTC break room. You may only leave DTC when properly relieved by an Allied Universal Armed Patrol Supervisor or Allied Universal Armed Patrol Officer trained for Lost & Found duties.

3. Reading non-work-related literature and consuming food and drinks at the Lost & Found workstation are prohibited. Reserve these activities for breaks and lunch periods in the DTC break room.

4. As needed, assist the duty VTA personnel with minor tasks by request, provided that such tasks are within the scope of your duties. Do not perform duties reserved for duty VTA personnel such as handling transactions and administrative tasks, and do not perform any duties which will distract you from your standard assigned duties.

1. Robbery Attempts: In the event of a robbery attempt at DTC, the main duty of the Lost & Found Officer is to protect lives. Cooperate with the robbery suspect, but do not surrender your firearm under any circumstances! Get a description of the suspect and activate the alarm. Immediately secure the main entrance, call 9-1-1 for law enforcement assistance, protect the crime scene, and assist responding law enforcement personnel as needed. At the earliest convenience, also contact the VTA Chief of Security, Sheriff’s Office Transit Patrol Commander and/or the Allied Universal Account Manager to inform those persons of the incident.

2. Fire/Medical Emergencies: In a fire emergency, evacuate all persons from DTC. Call 9-1-1 for fire assistance, leave the DCSC, and protect the main entrance from entry until emergency personnel arrive. In a medical emergency, assist the victim if you are properly trained in first aid and call 9-1-1 for an ambulance or fire assistance. Assist emergency personnel as needed.

3. Power Outages: In the event of a power outage at DTC, clear the DTC lobby of patrons and secure the main entrance. Once power returns to DTC, open the main entrance only after VTA personnel have completed their start-up procedures, and they have directed you to open the main entrance.

4. For any incident occurring in DTC, write a complete Incident Report and forward copies of the report to the Operations Manager (Armed Division and the Allied Universal Account Manager using the appropriate folder for Security Incident Reports (SIRs).

1. At closing time, clear out all patrons and visitors from the DTC lobby and secure the main doors. The only persons allowed in DTC after closing time are duty VTA personnel, the Fare Inspectors and the Fare Inspector Supervisors, the duty Lost & Found Officer and other Allied Universal Patrolmen that may have been assigned for security.

2. Check to see that the rear exit door to the Lost & Found Storage Room is secured. Turn off the room lights, and secure the room cabinets and the front door.

3. At the workstation, properly shut down the computer by clicking on the “Start” button on the desktop and selecting the “Shut Down” option on the Start Menu. Turn off the computer switch and the computer monitor only when the computer displays the “It’s now safe to turn off your computer” screen.

4. The Lost & Found Officer is on duty until the VTA personnel have completed their administrative duties. If your duty time exceeds 12 hours, contact a duty Allied Universal Field Supervisor or Allied Universal Patrol Supervisor for proper relief in a timely manner to give the Field Supervisor or Patrol Supervisor time to find a replacement.

5. When the VTA personnel are ready to leave the DCSC, one person will activate the alarm system for the DCSC. Do not open any doors until the alarm system is activated and the delay period, usually one minute, is in progress. Exit through the employee entrance.

VTA has established a Lost & Found program to better manage lost property found on VTA buses and light rail vehicles and at VTA facilities. The emphasis of the program is to provide excellent customer service. All inquiries will be tracked and every effort will be made to locate and return property to its rightful owner.

The Downtown Customer Service Center Lost & Found Desk will be staffed by the Lost & Found Officer. The Lost & Found Officer will be responsible for all lost and found services, including finding rightful owners of items that contain identification, property control, database entry, property returns and property disposal.

Protective Services manages the Lost and Found Program. Questions and comments regarding this program should be forwarded to the Protective Services office at River Oaks at 408-321-7171. Suggestions to improve this program are welcome. However, the Lost & Found Officer should not implement any changes to the stated procedures.

· If an item matches a prior entry in the Lost & Found Claims Register, call the owner by telephone.

· If an item has a telephone number, make an attempt to contact the person by telephone.

· If an item has an address, send a courtesy postcard. Fill out the address side of the postcard with the name and current address of the item’s owner. Forward cards to Protective Services Administrative Office at River Oaks for mailing. Note date postcard was sent on the Found Property Report and in the Lost & Found Database record. Enter name and address in the “Release to Owner” section in the Lost & Found Database record.

· If an item contains a government agency or business employee identification card, contact the agency or business and notify the owner.

· If an item contains a Regional Transportation Commission (RTC) Discount Identification Card for senior citizens and disabled persons, you may use the RTC Database in the DTC Supervisor’s office to find an address and phone number to contact the owner.

· Place the currency in a paper coin envelope, and print the transaction number and the amount of currency found onto the envelope.

· Seal the envelope.

· Place the envelope inside the property bag containing the wallet.

· Enter the transaction and cash amount in the cash log in the computer and the Cash Log & Register sheet.

· Sections A through H and L through M are used for storage as items come in. Smaller items are normally placed in the upper bins, and larger items are placed in the lower and larger bins. In Section Z Shelves 1-4, is used for umbrellas. Sections 4-8 are used to store purses. Section S is used to store wallets. Large items are placed on top of the shelving units or on the ground in front of the month found.

· Inventory the contents of found item in the presence of the finder.

· Fill out a blank Found Property Tag and complete the information fields:

1. Found By and badge number, if applicable

2. Date and time found (by the finder)

3. Date and time reported (turned in to DTC)

4. Basic description of item

5. Your name and the date and time the item was received

· Attach the Found Property Tag to the item, and if appropriate, issue the “Found Property Receipt” portion to the finder.

· Transfer the information from the Found Property Tag to a Found Property Report form, making sure to write down the transaction number, and also specify the type of found item as listed in the check-box section, the brand/make, model, serial numbers and general color of the item.

· Store the tagged item in the Storage Room and enter the bin location of the item on the Found Property Report.

· Enter the information on the Found Property Report into the Lost & Found Database.

· File the Found Property Report in the Unclaimed Property Reports box.

1. A claimant may call or visit in person at DTC to inquire about a lost item.

2. The Lost and Found Claims Register is used to record the claimant’s information. Request the following information: the claimant’s name, address and telephone number, an adequate description of the lost item and contents, and bus/light rail line, location, date and time of the loss of the item.

3. Search if the lost item has been entered in the Lost & Found Database.

4. If a claimant’s description of a lost item matches a found item in the Lost & Found Storage Room, call the claimant to pick up the found property in person at DTC. Advise the claimant to bring a picture ID.

5. If the lost item is still on the bus or light rail vehicle the officer will ensure that he has a number, or method, of contacting the claimant and will immediately attempt to locate the property. A separate training block will be provided to Officers working DTC utilizing time points and logs to track down a bus, light rail vehicle, or operator, in these instances.

1. Access the Lost & Found Database and print a 90-Day Report using the “Produce Reports” function. Enter the dates capturing the period between the 120 to 90 days from today’s date.

2. Wallets and purses, phones, documents and prescription drugs will be boxed or bagged separately and turned over to the Sheriff’s Office for disposal. Unclaimed currency is to be placed separately in the Supervisor’s Safe at DTC in a sealed envelope.

3. After removing the Found Property Tag, box all remaining items Identified on the 90-Day Report. Collect all Found Property Reports and attach them to the 90-Day Report.

4. Dispose of products which appear to be used such as cosmetics, tissues, cigarette cases, disposable lighters, etc.

5. Contact the Transit Patrol Deputy Sheriff who is assigned to coordinate the disposal procedure. (Vandalism Abatement Team 408-321-7137)

6. Request a signature on the 90-Day Report from the Sheriff’s Deputy assigned to receive found property, and the receipt from the charitable organization receiving items. Provide a copy of these documents to the Sheriff’s Deputy. Forward the original 90-Day Report and the Found Property Reports to the Protective Services office.

7. Update all records of disposed items on the Lost & Found Database by entering the Release to Sheriff and Date fields.

• Maintain security of campus, interior and exterior
• Daily briefings and coordination with team to effectively identify any potential threats, active situations, or specific areas of concern
• Conduct patrol of campus, checking locks, doors, cameras, gates, windows, and all other areas are undisturbed
• Act as point of contact for employees and visitors to provide directions and customer service
• Respond quickly to any medical emergencies, suspicious people or any other threats that arise.

• Sanitation of all contaminated areas including high touch areas, infection wards, patient rooms, etc
• Maintain numerous areas, ensuring safety and cleanliness, sanitation, biological material, hazardous material, sharp needles disposal of garbage as well as used and biological material, hazardous material, sharp needles, etc
• Maintain all nursing stations and office sanitized nurse stations and offices, including exposing of garbage and contaminated materials as well as re-stocking items as needed
• Sanitize and maintain restrooms
• Exposure to hazardous chemicals as well as knowledgeable in how to safely use and expose Disinfect, remove contaminated items, and restock operation rooms post-procedure
• Disinfect and sanitize both emergency rooms as well as specially clinics; this includes simple and complex sanitation methods, neutralizing threats of cross contamination.

• Quality control, inspected repair programs and systems components, resolving tool and production issues
• Applied engineering principles to develop and operate electrical, mechanical, and data processing system
• Calibrated and adjusted equipment, which assured the highest quality in production
• Tested, troubleshoot, identified root cause, diagnosed problems with equipment, devices, and products.

• Medical device assembly, Quality control, Catheter, Stryker, Distal repair
• Trevo Pro 18 RO Microcatheter Shaft Assembly
• Trevo Pro 14 Microcatheter Shaft Assembly
• Trevo Trak 21 Microcatheter 162cm Quality control, repair
• Tools used for process, Polyolefin Shrink Tube
• TMI 1139 Bahm Design Microscope, Hot Box Unitron 2850
• Quality control using a TAPPI T564 opaque inspection chart to determine specified parameters and estimate visual defect areas for acceptance or rejection
• Then rework products.

• Set up and performed hand and automatic assembly operations on components, sub-assemblies, and assemblies
• Sub frame, main line, and marriage assembly including but limited to, knuckles calipers, hubs, rotors, steering shaft, half shafts, eye shaft, dampeners, and ion lithium battery
• Use of production torque tools; Atlas, Bosch
• Implemented 5s before, during, and end of shifts.