Summary
Overview
Work History
Education
Skills
Websites
Soft Skills
Certification
Languages
Timeline
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JONATHAN HERNANDEZ

Katy,Texas

Summary

Motivated and detail-oriented EFC II Partner with experience in warehouse management and customer service. Demonstrated proficiency in operating forklift equipment, utilizing warehouse management systems, and exceeding customer expectations. Eager to apply strong work ethic, leadership skills, and dedication to learning for career advancement in Information Technology. Currently studying for the Comptia A+ Certification to further knowledge in the industry.

Overview

5
5
years of professional experience
1
1
Certification

Work History

EFC II Partner

HEB eCommerce Fulfillment Center
02.2024 - Current
  • Select customer curbside orders through computer software
  • Manage inventory through Swisslog assuring that quantities match
  • Load trucks with palletized orders in a fast paced environment
  • Achieved successful client outcomes by identifying and addressing their unique needs and goals.
  • Networked with other professionals and organizations to expand contacts and opportunities.

Yard Associate

H&E Equipment Services
07.2023 - 01.2024
  • Managed yard operations, ensuring equipment cleanliness, organization, and safety
  • Operated forklifts efficiently and safely to load and unload machinery
  • Provided exceptional customer service, assisting with equipment selection and loading
  • Managed incoming shipments, verifying accuracy against purchase orders, and reporting discrepancies promptly to vendors or supervisors as needed.
  • Conducted periodic inventory checks to maintain accurate stock levels for better order fulfillment.

Cross Functional Partner

HEB
01.2021 - 07.2023
  • Collaborated with a team to deliver exceptional customer service in a fast-paced environment
  • Assisted customers with product searches, answered questions, and resolved issues effectively
  • Maintained store cleanliness and product availability, contributing to a positive shopping experience.

Customer Service Associate

Walgreens
04.2019 - 01.2021
  • Provided friendly and efficient customer service, assisting with product location, transactions, and concerns
  • Maintained store cleanliness and organization, ensuring a pleasant shopping environment.

Education

High School Diploma -

Morton Ranch High School
Katy, TX
05.2020

Skills

  • Hardware deployment
  • Problem Solving
  • Organization
  • Inventory Management
  • Operating System Knowledge
  • Technical Writing
  • Knowledgeable in Software
  • Customer Relationship Building
  • Investigation skills

Soft Skills

Exceptional communication and interpersonal skills., Collaborative and adaptable., Analytical and detail oriented., Organized and efficient.

Certification

Google Fundamentals of IT Support

Google Fundamentals fo Ecommerce

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

EFC II Partner

HEB eCommerce Fulfillment Center
02.2024 - Current

Yard Associate

H&E Equipment Services
07.2023 - 01.2024

Cross Functional Partner

HEB
01.2021 - 07.2023

Customer Service Associate

Walgreens
04.2019 - 01.2021

High School Diploma -

Morton Ranch High School

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JONATHAN HERNANDEZ