Jonathan Hernandez

Field Operations manager for Golden Gate and San Francisco region. Lead all aspects of vehicle reconditioning, coordination of all vendors for vehicle acquisitions and repairs. Oversee multiple reconditioning facilities and quickly identify bottlenecks and production issues. Train and develop new team members for field operations. Manage budget and provide oversight for regional managers and directors. Provide performance management and feedback to all internal and external vendors. Coach, train and Manage line haul delivery drivers. Follow DOT and California state inspection standards and guidelines. Actively work with 3rd party partners Aptiv and Fleetmatics for incident monitoring and driver development.

• Collaborated with other departments within the organization to ensure smooth workflow throughout the entire reconditioning process.
• Identified training needs for staff members, providing guidance and support as required.
• Maintained accurate records of work performed on each vehicle during reconditioning process.
• Created detailed reports outlining the costs associated with each reconditioning project.

Fleet Manager, including prototype units. Work closely with automotive engineers tracking live data DTC monitoring.

Manage variety of customer off -site AD-and EV fleets including in house and dealership repairs, vendor management for repairs along with in house Service Tech and KPI management and personnel management

• Ensured all drivers had valid licenses, completed required training, and adhered to safety standards.
• Developed and implemented policies and procedures for fleet operations.
• Assessed fuel usage and developed strategies to reduce costs and improve efficiency.
• Resolved customer complaints regarding service issues or delays in delivery times.

• Maintained current knowledge of industry standards and regulatory requirements pertaining to the company's operations.
• Developed strategies for improving customer service experience in the field.
• Reviewed existing contracts and agreements related to external vendors providing goods or services used by the company's field operations team.
• Recruited, hired, trained, managed, evaluated, coached, disciplined, and terminated staff members as necessary.
• Assessed operational performance of field employees and provided feedback for improvement.
• Manage all field Service Technician. Supervise and develop fleet mechanics and vendors. Purchase and acquire heavy duty equipment for field use. Train and Certify all field technicians and in-safe handling of OSHA certifications and DOT regulations

• Identified areas for improvement within the shop to increase efficiency levels.
• Serviced and repaired a large variety of vehicles and trucks diesel/gas/electric throughout different Federal Express shipping stations. 2
• Diagnostics and repairs on fleet vehicles in order to pass strict weekly safety OSHA inspections, operated heavy machinery and welding procedures for all onsite repairs. 3
• In Charge of all automotive parts required to service various Fed Ex fleet vehicle repairs.
• Maintained a safe working environment by ensuring all tools, equipment, and machinery were in proper working order.

• Demonstrated knowledge of advanced diagnostic equipment used in the shop.
• Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
• Participated in ongoing training activities related to automotive technology advancements.

1. Heavy duty/light duty service advisor , work order service writer, engine and trans repair, customer facing, high ticket CSI, large volume repair shop.

2. Warehouse inventory and management for Parts dept., unload and receive all types of freight including forklift operations and heavy machinery use.

3. Strong Customer service focus and telecommunication skills, opening new credit accounts.

• In charge of Deliveries/team/Commercial sales for automotive parts delivery to local dealerships and automotive repair shops
• Meeting competitive budgets and deadlines on a weekly basis with company/store managers set Comp's
• Automotive repair/diagnostics, on a daily basis wholesale high volume sales, large customer service and focus.
• Identified potential problems with defective or damaged parts before they reached customers.