JONATHAN HERNANDEZ
Katy,Tx
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Paint Associate
Home Depot
01.2025 - Current
- Optimized store appearance through effective merchandising strategies that highlighted key products and promotions.
- Prepared paint primers to proper consistency with electric mixer and matched color choices for consumers.
- Delivered exceptional customer service through active listening, empathetic communication, and problem-solving skills.
- Maintained an organized workspace to ensure smooth operations during peak hours and high-traffic periods.
- Efficiently performed retail merchandising, stocking, cleaning, down stocking and pricing.
- Enhanced customer satisfaction by providing expert advice on paint selection and application techniques.
Corporate Quality Assurance Specialist
Rooms To Go
11.2021 - 12.2024
- Oversaw the production of Merchandise and performed daily audits for further processing by staging, sorting, completing data entry, and other specific activities as needed, This work allows for merchandise with flaws to be accounted for and resolved
- Ensured product compliance with industry regulations by staying up-to-date on relevant standards and guidelines, implementing necessary changes to maintain conformance.
- Applied strong leadership talents and problem solving skills to maintain team efficiency and organize workflow.
- Enhanced customer satisfaction by addressing reported issues promptly and providing effective solutions.
- Provided regular updates to upper management on quality metrics by communicating consistency problems or production deficiencies.
Barista
Starbucks
03.2019 - 11.2022
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
HVAC
Universal Technical Institute
Houston, TXSkills
- Rapid Learning Ability
- Analytical Problem Solver
- Collaborative Leadership
- Team Development
- Adherence to high customer service standards
- Attention to detail
- Flexible and adaptable
- Computer skills
- Calm under pressure
- Organization and time management
- Stock replenishment
Timeline
Paint Associate
Home Depot
01.2025 - Current
Corporate Quality Assurance Specialist
Rooms To Go
11.2021 - 12.2024
Barista
Starbucks
03.2019 - 11.2022
HVAC
Universal Technical Institute