Jonathan Hernandez
Sacramento,CA
Summary
Strategic project and product leader with deep experience delivering complex, large-scale initiatives across State and Local Government. Proven ability to operate within rigorous public-sector governance while translating strategy into disciplined, on-time execution. Experienced B2B Product Leader guiding teams through the full product lifecycle—from ideation to launch—building user-centered solutions that meet market needs. Expert at bridging business and technology using a hybrid Agile–Waterfall approach to drive alignment, momentum, and measurable outcomes across diverse stakeholders.
Overview
8
8
years of professional experience
Work History
Consultant, State & Local Government Strategy
Gartner Consulting
Sacramento, CA
11.2024 - 01.2026
- Led pre-implementation strategy and advisory efforts for a large-scale public-sector ERP modernization initiative supporting enterprise transformation and vendor selection readiness.
- Developed Business Capability Models to define current- and future-state capabilities and inform solution scope and prioritization.
- Authored core strategy and procurement artifacts including Business Case, RFP documentation, Vendor Market Scan, and Business Scenarios to support informed decision-making.
- Defined Target State Architecture aligned to business drivers, governance requirements, and long-term scalability objectives.
- Produced a comprehensive Business Context Report outlining guiding principles, business drivers, and strategic objectives anchoring transformation decisions.
- Conducted a Change Impact Assessment identifying organizational, process, and technology impacts to support OCM planning.
- Created a multi-year Transformation Roadmap sequencing initiatives, dependencies, and milestones to guide phased ERP implementation.
- Supported a large-scale ERP implementation as part of Gartner’s Independent Validation & Verification (IV&V) engagement.
- Designed and executed a Baseline Risk Assessment to evaluate delivery readiness and identify program-level risks.
- Led 40+ in-person stakeholder interviews and administered surveys to 200+ project team members across business and technology functions.
- Developed and applied a structured qualitative and quantitative analysis methodology to synthesize findings into actionable insights.
- Identified risks across seven domains: Finance, Governance, OCM/People, Technology, Strategy & Leadership, Delivery Assurance, and Vendor Management.
- Delivered executive-ready Risk Assessment and Mitigation Strategy presentations outlining prioritized risks, corrective actions, and implementation timelines.
- Created mini-charters establishing ownership, accountability, and next steps for mitigation initiatives.
- Developed a team-level Agile Maturity Assessment framework to evaluate Agile adoption following enterprise cutover.
- Designed assessment criteria based on industry best practices and Agile benchmarking standards, tailored for public-sector delivery environments.
- Assessed maturity across five domains: Agile Culture, Agile Organization, Collaboration, Technical Practices & Tooling, and Team Cohesion.
- Collaborated with the DMV’s Agile Center of Excellence and four delivery teams to refine assessment questions, scoring models, and guardrails.
- Created an Agile Maturity Assessment Playbook, analysis dashboard, and data-driven recommendations to support continuous improvement.
Business Analyst / Product Owner
ALLDATA
10.2022 - 10.2024
- Led a product security initiative to reduce platform piracy by addressing password sharing, fraudulent international activity, and site scraping.
- Leveraged product usage and activity data to identify fraudulent behavior, resulting in a significant reduction in abuse and conversion of approximately 60% of fraudulent users into active subscribers.
- Increased platform revenue and customer satisfaction through data-driven mitigation strategies and product enhancements.
- Supported scaling of an existing B2B e-commerce platform into European markets, optimizing website performance, logistics workflows, payment solutions, and market-specific considerations.
- Partnered cross-functionally with Engineering, Marketing, Finance, and Operations to align platform capabilities with international expansion goals.
- Drove development of internal reporting focused on retention metrics to improve data-driven decision-making across the organization.
- Implemented a standardized intake and scoping process, reducing time from ideation to development start by 50%.
- Improved stakeholder collaboration by creating real-time tracking of departmental requests (Sales, Customer Support, Finance, Marketing), increasing transparency into prioritization and delivery.
- Continuously refined product and delivery processes to improve communication, collaboration, and predictability across teams.
- Empowered Engineering teams through outcome-focused delivery practices, fostering ownership, creativity, and stronger Product–Engineering partnerships.
- AutoZone
Consultant
OnCore Consulting LLC
Sacramento, CA
06.2020 - 10.2022
- Supported modernization of tax collection and processing through introduction of new software and SOA-based solutions.
- Analyzed digital tax return intake processes and trends to improve data collection, reporting, and operational efficiency.
- Led design of FTB’s future-state digital tax intake process with a focus on data integrity, data management, and compliance detection.
- Developed business process models, data flow diagrams, and solution design documentation in collaboration with state stakeholders and development teams.
- Supported development and maintenance of a centralized Vehicle Inspection Database (VID) and associated applications supporting California’s Smog Check Program.
- Trained junior analysts on conducting joint design sessions, requirements gathering, and development-ready documentation.
Testing Lead / Product Team
CalMHSA
Sacramento, CA
04.2019 - 06.2020
- Partnered with digital mental health vendors to co-develop products meeting California county health, safety, and compliance requirements.
- Led development of a Peer-to-Peer chat application connecting Medi-Cal certified peer support operators with individuals seeking confidential mental health support.
- Founded and led a dedicated Testing Department for CalMHSA’s Innovation Technology Project.
- Designed and implemented a comprehensive testing methodology including strategy, test plans, scripts, SLAs, and training materials.
- Successfully rolled out standardized testing practices across 15 California counties, ensuring consistent quality and release readiness statewide.
- George Hills
Consultant / BA & System Integration Tester
CGI
Sacramento, CA
04.2018 - 01.2019
- Supported statewide implementation of California’s seed-to-sale cannabis tracking system.
- Conducted on-site stakeholder interviews to gather feedback shaping onboarding and adoption-focused requirements.
- Managed end-to-end User Acceptance Testing (UAT) for three state stakeholder groups, ensuring production readiness.
- Facilitated testing retrospectives using defect trend analysis, resulting in a significant reduction in production defects.
- Delivered product demonstrations to CDPH, CDFA, and BCC stakeholders, ensuring regulatory alignment and roadmap transparency.
Education
BA/BS - Economics
University of California, Davis
Davis, CASkills
Project Leadership & Governance
- Methodologies: Hybrid Project Management (Waterfall & Agile), ERP Modernization
- Risk & Quality: Independent Verification & Validation (IV&V), Risk Assessment & Mitigation
- Execution: Procurement Documentation, Operations Analysis, Project Roadmapping
- Project Tools: MS Project, Smartsheets, Microsoft Dynamics
Product Strategy & Lifecycle
- Visionary Leadership: Product Vision & Strategy, Product Lifecycle Management (PLM)
- Discovery & Design: Continuous Discovery, Product Roadmapping, Business Capability Modeling
- User Value: User-Centric Solutioning, B2B Solution Scaling
- Product Tools: JIRA, Trello, TFS/Azure DevOps, Zuora
Strategic Transformation & Collaboration
- Change Management: Organizational Change Management (OCM), Change Impact Analysis
- Strategic Planning: Cross-functional Collaboration, Stakeholder Management, Team Leadership & Development
- Data & Insights: Power BI, Looker, Strategic Planning
- Ideation & Visuals: Lucid, Miro
Certifications
- Project Management Professional (PMP)
- PMI Agile Certified Practitioner (PMI-ACP)
- Certified Scrum Product Owner (CSPO) – Scrum Alliance
- IV&V Certification - IEEE
- ITIL Foundational Certification - PeopleCer
Timeline
Consultant, State & Local Government Strategy
Gartner Consulting
11.2024 - 01.2026
Business Analyst / Product Owner
ALLDATA
10.2022 - 10.2024
Consultant
OnCore Consulting LLC
06.2020 - 10.2022
Testing Lead / Product Team
CalMHSA
04.2019 - 06.2020
Consultant / BA & System Integration Tester
CGI
04.2018 - 01.2019
BA/BS - Economics
University of California, Davis