JONATHAN HERRERA
Brooklyn
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Doorman Concierge
70 Pine
07.2022 - 02.2025
- Proficient in using security systems and CCTV cameras to monitor and enforce safety protocols in residential buildings.
- Adheres to all front desk protocols including, but not limited to: reviewing and completing Daily Activity Reports (DAR); completing incident reports for management and responding to emergency situations.
- Skilled in building rapport with residents and guests through friendly interactions and demonstrating excellent communication skills.
- Experience in managing package deliveries and ensuring accurate distribution to residents in a timely manner.
- Ensures that resident and guest concerns are resolved in a professional and timely manner. Reports to Property Manager and/or Lead Concierge any resident or guest dissatisfaction.
- Experience in coordinating with maintenance staff for repairs and upkeep of common areas in residential building.
- Ability to adapt quickly to changing situations and prioritize tasks effectively to meet residents’ needs.
- Answered telephones in friendly, professional manner, handle telephone messages accurately, completely, and promptly.
Sales Associate
Sprint
11.2018 - 04.2020
- Served as a key resource for colleagues seeking advice on complex technical issues or challenging customer interactions.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained an up-to-date knowledge of industry trends, new products, and emerging technologies to better serve customers.
- Built strong relationships with customers, resulting in repeat business and positive referrals.
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Educated customers about available financing options and promotions to help them make informed purchasing decisions within their budget constraints.
Doorman/porter
DOUGLAS ELLIMAN
06.2014 - 10.2018
- Display a professional appearance; speak in a polite manner, and clear tone.
- Attend to resident inquiries, effectively solve problems, and respond appropriately to complaints.
- Opening doors for arriving and departing residents and guests.
- Delivering packages, groceries and bell carts to and from units.
- Monitor activities at entrances and lobbies.
- Report suspicious or criminal activity to law enforcement and property manager.
- Park vehicles for tenants and guests when requested.
- Answered telephones in friendly, professional manner, handle telephone messages accurately, completely, and promptly.
FOOD SERVICE WORKER
Unidine Corp
10.2011 - 01.2014
- Peeled, cut, sliced and ground meat, poultry, vegetables, fruits and seafood to prepare for cooking.
- Made food according to safety and standard recipes with requested changes for customer satisfaction.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
Education
High School Diploma -
Stevenson High School
Bronx, NY06.2011
Skills
- Excellent interpersonal and communication skills
- Attentive and observant
- Bilingual
- Hospitality
- CCTV monitoring
- Concierge
- Security awareness
- Incident reporting
- Elevator operation
- Customer service
- Time management
Timeline
Doorman Concierge
70 Pine
07.2022 - 02.2025
Sales Associate
Sprint
11.2018 - 04.2020
Doorman/porter
DOUGLAS ELLIMAN
06.2014 - 10.2018
FOOD SERVICE WORKER
Unidine Corp
10.2011 - 01.2014
High School Diploma -
Stevenson High School
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