Jonathan Hetherington

• Maintained up-to-date knowledge of industry trends, legal developments, and best practices to ensure continued compliance success.
• Created a centralized repository for all compliance-related documents, improving accessibility and version control across departments.
• Developed employee training programs on relevant regulations, fostering a culture of compliance throughout the organization.
• Reduced potential compliance risks by proactively identifying areas of concern and developing action plans for resolution.
• Conducted thorough investigations into potential violations, taking appropriate corrective actions to mitigate risks.
• Led internal audits to assess adherence to regulatory requirements, resulting in improved overall company compliance.
• Prepared documentation and records for upcoming audits and inspections.
• Developed improvement and corrective action plans to bring operations in line with requirements.
• Reviewed audit and monitoring reports related to consumer and client activities.
• Assisted investigation and risk management teams with fraud investigations and risk identification.
• Stayed current with latest changes to applicable regulatory standards and company procedures.
• Conducted periodic compliance audits and reviews to identify areas of improvement.
• Maintained composure in stressful situations, confrontations, interviews and records searches.
• Kept informed regarding pending industry changes, trends or best practices.

I was responsible for the training of newly hired insurance agents and assisted with the analysis and creation of client financial plans in association with financial respresentatives in the agency,

I organized and conducted weekly sales training sessions for new hires as well as training and education programs in various products for both new and experienced financial representatives.

• Coordinated training events and conferences, providing employees with opportunities to network and learn from industry experts.
• Streamlined onboarding processes for new hires, reducing time-to-productivity and improving employee satisfaction.
• Collaborated with management to identify skill gaps, leading to the creation of targeted training initiatives.
• Developed and implemented comprehensive training program to increase employee productivity and morale.
• Conducted orientation sessions and organized on-the-job training for new hires.
• Researched and obtained relevant course materials to achieve training objectives.
• Directed field training to enhance participants' skills.
• Coordinated and prioritized required training courses for [Type] employees.