Summary
Overview
Work History
Education
Skills
Timeline
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Jonathan Heveker

Summary

Proven leader and effective problem-solver with extensive experience at Five Guys, adept at employee training and enhancing team performance. Excelled in customer service and quality assurance, significantly improving customer satisfaction and team productivity. Skilled in accurate cash handling and fostering a positive work environment, demonstrating a commitment to excellence and growth.

Overview

3
3
years of professional experience

Work History

Shift Manager

Five Guys
08.2024 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Excelled in every store position and regularly backed up front-line staff.

Shift Leader

Five Guys
01.2024 - 07.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Improved team productivity by implementing efficient scheduling and task delegation methods.

Crew Master

Five Guys
01.2024 - 07.2024
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Set positive example for team members by providing high-quality, efficient service.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Mentored junior employees to improve performance, food safety, and customer service.

Crew Member

Five Guys
11.2022 - 12.2022
  • Worked front counter, back of house and other areas.
  • Took orders, prepared meals, and collected payments.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Became familiar with products to answer questions and make suggestions.
  • Worked well with teammates and accepted coaching from management team.

Customer Service Representative

Shop and Save
04.2022 - 12.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Grocery Stocker

Shop and Save
11.2021 - 04.2022
  • Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.

Education

Associate of Science - Informational Technologies

Westmoreland County Community College
Youngwood, PA
05-2026

High School Diploma -

Hempfield Area Highschool
Greensburg
05-2023

Skills

  • Accurate cash handling
  • Decision-making
  • Workplace safety
  • Customer service focus
  • Employee training
  • Punctual and reliable
  • Team development
  • Delegating work
  • Quality assurance
  • Documentation and reporting
  • Flexible schedule
  • Customer service

Timeline

Shift Manager

Five Guys
08.2024 - Current

Shift Leader

Five Guys
01.2024 - 07.2024

Crew Master

Five Guys
01.2024 - 07.2024

Crew Member

Five Guys
11.2022 - 12.2022

Customer Service Representative

Shop and Save
04.2022 - 12.2022

Grocery Stocker

Shop and Save
11.2021 - 04.2022

Associate of Science - Informational Technologies

Westmoreland County Community College

High School Diploma -

Hempfield Area Highschool

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Jonathan Heveker