JONATHAN HIBBERT
Jacksonville
Summary
Results-driven management professional prepared for leadership roles in branch operations. Leveraged industry insights to streamline processes and improve customer experiences. Known for team collaboration and adaptability, delivering consistent results through effective communication and strategic planning.
Overview
12
12
years of professional experience
Work History
Assistant Branch Manager
Vystar Credit Union
11.2022 - Current
- Coordinated branch operations to ensure seamless service delivery and adherence to organizational policies.
- Mentored and trained staff on customer service protocols, enhancing team performance and client satisfaction.
- Developed and implemented process improvements that streamlined daily operational workflows within the branch.
- Led cross-functional teams in executing strategic projects aimed at increasing member engagement and retention.
- Analyzed member feedback to identify areas for service enhancement, driving continuous improvement initiatives.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Coached and developed branch staff by offering constructive feedback and training opportunities.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Implemented process improvements to increase productivity.
- Improved teller accuracy by implementing standardized cash handling procedures and conducting regular audits on cash drawers.
- Led monthly team meetings focusing on progress updates, goal-setting sessions, best practices sharing and collaborative problem solving.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
Senior Relationship Specialist
VyStar Credit Union
06.2019 - 11.2022
- Cultivated strong client relationships through personalized communication and proactive support.
- Developed comprehensive strategies for enhancing customer satisfaction and retention initiatives.
- Analyzed client feedback to identify trends and improve service delivery processes.
- Collaborated with cross-functional teams to implement effective solutions for complex client issues.
- Mentored junior team members on best practices for relationship management and conflict resolution.
- Facilitated training sessions to enhance team skills in customer engagement techniques.
- Led projects aimed at streamlining workflows, improving response times, and increasing efficiency.
- Established key performance indicators to measure success of relationship-building efforts with clients.
- Organized networking events and seminars to foster professional connections between clients and industry experts.
- Maintained up-to-date knowledge of emerging market trends, allowing for proactive adjustments in strategy when needed.
- Collaborated with internal teams to design customized financial products for clients'' unique needs.
- Built trust among clientele through diligent follow-up efforts, helping secure long-term loyalty.
- Facilitated the onboarding process for new clients, ensuring a seamless transition to our services.
Teller
Vystar Credit Union
06.2017 - 06.2019
- Processed customer transactions efficiently, ensuring accuracy and compliance with bank policies.
- Assisted customers with inquiries, providing exceptional service and resolving issues promptly.
- Maintained cash drawer integrity through meticulous balancing and verification procedures.
- Trained new tellers on operational systems and best practices to enhance team performance.
- Collaborated with management to implement streamlined processes, improving overall workflow efficiency.
- Led initiatives for cross-selling bank products, enhancing customer engagement and satisfaction rates.
- Developed training materials for staff development programs, contributing to increased team competency levels.
- Monitored daily cash flow, identifying discrepancies and reporting findings to management for resolution.
Team Leader
Chick-Fil-A
11.2013 - 06.2017
- Management Experience
- Cash Handling
- Customer Service
- Vault Management
- Deposit Reports
- Culinary Professional
- Conflict Management
- Directed daily operations to ensure efficient service delivery and high customer satisfaction.
- Trained and mentored team members to enhance performance and promote a positive work environment.
- Implemented process improvements that increased operational efficiency and reduced wait times.
- Oversaw inventory management, ensuring stock availability aligned with demand forecasts.
- Facilitated team meetings to communicate objectives, address challenges, and celebrate achievements.
- Analyzed customer feedback to identify areas for service enhancement and implement corrective actions.
- Coordinated staff scheduling to optimize labor resources while maintaining service standards.
- Developed training materials that improved onboarding processes for new employees, fostering quicker adaptation.
Education
Bachelors, Bachelor of Science - Business Administration
University Of Phoenix
Jacksonville, FL03.2020
High School Diploma - Business
Terry Parker High School
Jacksonville, FL06.2013
Skills
- Audit preparation
- Operational efficiency
- Team development
- Business development
- Operations management
- Banking
- Loan application evaluation
- Loan expertise
- Financial product sales
- Staff development
- Sales expertise
- Risk management
- Commercial Lending
Timeline
Assistant Branch Manager
Vystar Credit Union
11.2022 - Current
Senior Relationship Specialist
VyStar Credit Union
06.2019 - 11.2022
Teller
Vystar Credit Union
06.2017 - 06.2019
Team Leader
Chick-Fil-A
11.2013 - 06.2017
High School Diploma - Business
Terry Parker High School
Bachelors, Bachelor of Science - Business Administration
University Of Phoenix
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