Jonathan Hicks
Snellville,GA
Overview
7
7
years of professional experience
Work History
EBay Seller
Self-employed
07.2022 - Current
- Customer Service - Increasing customer satisfaction by shipping out products ahead of schedule, answering questions promptly, resolving customer issues and managing returns.
- Clear Communication - Providing simple but detailed explanations about item specifics, shipping details, and return policies.
- Feedback Management - Maintaining a positive store reputation with a 100% positive feedback score through conflict resolution and delivering items exactly as described.
- Organizational/Analytical Skills - Using provided analytical tools to monitor listing performance and maintaining an Excel Doc with items listed, prices, and expenses.
Drop Bury Technician
Forsyth Road Boring
05.2018 - 12.2021
- Organizational Skills - Managed equipment and tools used on the job site and ensuring that each tool is returned to the proper spot for efficient use in the future.
- Customer Service - Provided great customer services by explaining the installation process and addressing any customer concerns.
- Communication and Teamwork Skills - Worked directly under a skilled technician and coordinating together to make sure all takes were completed correctly.
- Following Instructions - Followed detailed verbal instruction to complete the installation process to the customer's and Xfinity's standards.
Eagle Scout Leadership Project
Boy Scouts Of America
10.2017 - 10.2017
- Leadership Skills - Guided different groups of people towards a common goal and promoted teamwork over several weeks.
- Problem-Solving Skills - Worked with troop and community leaders to get approval for the project and grappled with human resource shortages.
- Fundraising/Budgeting Skills - Coordinated fundraising efforts to secure the necessary capital to purchase supplies and materials for the project and managed resources wisely to complete the project on time and within the budget.
- Communication Skills - Purposed the project in front of troop and community leaders and documented project milestones for accurate documentation and reporting.
Education
Associate of Applied Science - Business Management
Gwinnett Technical College
Lawrenceville, GA12.2024
High School Diploma -
Gwinnett Online Campus
Lawrenceville, US05.2020
Skills
- *Customer Service
- ?Returns Handling
- *Problem-Solving
- *Time Management
- *Excellent Communication
- Self Motivation
- ?Inventory Management
- ?Order Fulfillment
- ?Feedback Management
- *Leadership
- Funds Management
- *Conflict Management
Timeline
EBay Seller
Self-employed
07.2022 - Current
Drop Bury Technician
Forsyth Road Boring
05.2018 - 12.2021
Eagle Scout Leadership Project
Boy Scouts Of America
10.2017 - 10.2017
Associate of Applied Science - Business Management
Gwinnett Technical College
High School Diploma -
Gwinnett Online Campus