Jonathan Hidalgo Vélez
New York
Overview
6
6
years of professional experience
Work History
Transportation Management Coordinator
Army
Staten Island
09.2024 - Current
- Scheduled materials shipments and transportation for on-time delivery, reducing delays.
- Monitored and tracked shipments to guarantee on-time arrival at destinations.
- Informed upper management or department heads of items loaded or problems encountered.
- Inspected equipment for wear, specifications adherence and issues.
- Completed or assisted with difficult or skilled tasks.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Surveyed property to prevent and identify vandalism or disarmed alarm systems.
- Worked effectively in team environments to make the workplace more productive.
GSE Mechanic
Delta
Queens
12.2022 - 01.2024
- Assembled new equipment according to manufacturer's instructions utilizing hand tools and power tools.
- Completed simple and advanced repairs according to specifications for brakes, exhaust and electrical systems.
- Updated job knowledge by participating in educational opportunities including seminars and workshops.
- Utilized computer diagnostic programs to diagnose faults in modern GSE models.
- Inspected GSE components for malfunctions or wear-and-tear to determine repair needs.
- Assisted technicians in repairing complex issues related to electronic control systems.
Technical Support Representative
Revel
Queens
01.2019 - 05.2022
- Implemented feedback from customer satisfaction surveys to improve service quality.
- Monitored customer feedback to ensure high levels of satisfaction.
- Documented all activities related to technical support including processes, updates, changes made.
- Collaborated with technical staff to establish goals and objectives for system improvements and upgrades.
Education
Automotive Technician
Lincoln Technical Institute
Queens, NY03-2020
High School Diploma -
Nueva Esperanza Chárter School
Philadelphia, PA06-2019
Timeline
Transportation Management Coordinator
Army
09.2024 - Current
GSE Mechanic
Delta
12.2022 - 01.2024
Technical Support Representative
Revel
01.2019 - 05.2022
Automotive Technician
Lincoln Technical Institute
High School Diploma -
Nueva Esperanza Chárter School