Jonathan Higgins
Manchester,CT
Summary
Qualified clerical worker with a strong background in managing office operations and enhancing administrative efficiency. Proven ability to streamline processes and improve productivity through effective leadership. Demonstrated proficiency in team coordination and problem-solving in both standard or faster-paced environments.
Overview
14
14
years of professional experience
Work History
Office Manager, Dispatch Supervisor
AnswerMed Telecom
10.2011 - Current
- Over a decade working in a competitive office environment
- Exceptionally fast typing skills, with an eye for detail to prepare files, emails, other documents of importance.
- Trained new employees, including writing up personalized guides to assist performance.
- Managed approximately 30 emails daily and respond to hundreds of phone calls weekly.
- Ensured that all expectations were met and exceeded by actively cooperating with both clients and members of the public (patients and customers) to quickly fulfill duties or resolve setbacks
- Implementing and maintaining procedures/office administrative systems
High School English Tutor
Hartford Public High School
01.2011 - 10.2011
- Worked with young students to improve academic understanding within English and History related courses
- Provide appropriate direction, in one-on-one sessions, to students in preparation for state CAPT testing within the guidelines of the Connecticut public school system
Education
High School -
East Catholic High School
Manchester, CT01.2003
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
Future Plans
Plans to return to school for a Bachelor's Degree in Communications.
Timeline
Office Manager, Dispatch Supervisor
AnswerMed Telecom
10.2011 - Current
High School English Tutor
Hartford Public High School
01.2011 - 10.2011
High School -
East Catholic High School
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