Jonathan Higgins
Broken Arrow,OK
Summary
Seeking a position to learn and gain real-world experience in the IT field with the ability to apply learned knowledge from school and certifications.
Overview
3
3
years of professional experience
Work History
Service Technician
Bugman Pest Control Service
Tulsa, Oklahoma
07.2024 - Current
- Full-time position as a pest control technician.
- Responsible for creating and maintaining customer relationships.
- Professionally resolve customer concerns or complaints, when necessary.
- Passed the required state exams to obtain the position.
Shift Lead
Dutch Bros
Tulsa, Oklahoma
09.2022 - 07.2024
- Full-time position as a shift lead for a drive-thru coffee chain.
- Showcased and inspired company culture.
- Ensured that all required tasks for each shift were completed.
Education
Bachelor of Science - Business Information Technology
Rogers State University
Claremore, OK05-2027
Associate of Science - Computer Information Systems
Tulsa Community College
Tulsa, OK05-2025
Skills
Google Cybersecurity Certificate
- Knowledgeable of
Familiar with
Working knowledge
Strong skills in
In-depth knowledge of
Experienced in (which may relate to work outside of the classes) - Security Information and Event Management tools
- Introduction to security and risk management frameworks
- Incident response & compliance auditing
- Network protocols
- Intrusion prevention systems
- Intrusion detection systems
- Linux
- Authorization
- Databases
- SQL
- Python scripting and automation
Timeline
Service Technician
Bugman Pest Control Service
07.2024 - Current
Shift Lead
Dutch Bros
09.2022 - 07.2024
Bachelor of Science - Business Information Technology
Rogers State University
Associate of Science - Computer Information Systems
Tulsa Community College
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