Summary
Overview
Work History
Education
Skills
Timeline

JONATHAN HILL

Merced

Summary

Dedicated driver with a clean record and extensive experience at McLane Company, known for exceptional customer service and punctual deliveries. Skilled in navigating adverse conditions and utilizing GPS for optimal routes, fostering strong client relationships through reliability and professionalism. Committed to safety protocols and DOT compliance, ensuring efficient transportation solutions.

Experienced with safe and efficient driving practices, ensuring timely deliveries. Utilizes excellent route planning and vehicle maintenance skills to maintain operational efficiency. Track record of reliability and adaptability, consistently meeting transportation demands.

Professional driver skilled in safe and efficient transportation, vehicle maintenance, and route planning. Strong focus on collaboration and adaptability, ensuring seamless operations and meeting changing demands. Known for reliability and excellent customer service, consistently delivering results.

Overview

10
10
years of professional experience

Work History

Driver

McLane Company
02.2023 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
  • Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
  • Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
  • Obtained signatures from customers upon delivery of goods.
  • Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
  • Assisted in loading and unloading goods, ensuring they were securely fastened and undamaged upon arrival.
  • Safely transported goods across long distances, adhering strictly to traffic laws and regulations.
  • Provided exceptional service to clients, leading to increased repeat business and positive feedback.
  • Enhanced customer satisfaction by providing courteous and efficient service during deliveries.
  • Addressed and resolved customer inquiries and concerns, fostering positive relationships.
  • Contributed to team meetings with feedback on route efficiencies and safety, driving continuous improvement.
  • Adapted quickly to changing weather conditions and traffic patterns to ensure timely deliveries.
  • Drove safely in various weather and road conditions to avoid accidents.
  • Updated logs and tracking documents accurately and according to schedule requirements.

Driver

West Wind Trucking
04.2022 - 10.2022
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Delivered goods and products to customer on time and in excellent condition.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.

Lead Service Representative

Circle K
06.2016 - 09.2022
  • Boosted sales revenue by skillfully promoting diverse service options.
  • Surpassed performance goals by approaching interactions with resourcefulness, organization, and customer-centric solutions.
  • Demonstrated adaptability in response to changing market conditions or client expectations, leading the team in pivoting strategies to meet evolving needs.
  • Served as a subject matter expert within the team, providing guidance on industry-specific regulations and requirements.
  • Enhanced customer satisfaction by efficiently addressing and resolving service inquiries.
  • Spearheaded efforts to update and maintain internal knowledge bases, providing accurate information for customer inquiries and fostering a culture of continuous learning within the company.
  • Ensured timely resolution of issues, prioritizing tasks for optimal workflow management.
  • Provided exceptional support for customers with complex or escalated concerns, resulting in increased loyalty and retention rates.
  • Proactively identified trends in customer feedback and worked closely with the team to address recurring concerns.
  • Mentored junior team members, sharing best practices and helping them develop their skills.
  • Consistently met or exceeded performance metrics while maintaining a high level of customer care quality.
  • Coordinated closely with sales teams to identify upsell opportunities within existing client base, leading to higher revenue generation efforts.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Tow Truck Driver

All City Towing Inc.
11.2014 - 09.2017
  • Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
  • Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
  • Secured vehicle to tow truck and checked all attachments for safe operation.
  • Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.
  • Collaborated with local law enforcement agencies to safely clear accident scenes and impounded vehicles.
  • Fastened chains, straps, covers, and binders to secure load during transit.
  • Answered roadside assistance calls for tows and other vehicle support.
  • Advanced company reputation by consistently maintaining professionalism, punctuality, and quality service in all interactions with clients.
  • Demonstrated adaptability in handling various types of vehicles and towing equipment for a diverse range of situations.
  • Improved response times by efficiently navigating and utilizing GPS systems during tow truck operations.
  • Expedited roadside assistance requests through effective communication with dispatchers to ensure prompt arrival at the scene.
  • Assisted in training new tow truck drivers, sharing best practices for safe operations and efficient service delivery.
  • Finalized daily logs on schedule to update internal records and uphold DOT requirements.
  • Enhanced customer satisfaction by providing professional and courteous assistance to stranded motorists.
  • Boosted operational efficiency by conducting regular maintenance checks on all towing equipment, avoiding breakdowns or malfunctions during critical moments.
  • Delivered exceptional tow truck service across region and liaised with local authorities.
  • Streamlined dispatch communication by accurately updating job status information through the use of mobile applications.
  • Increased company revenue, successfully completing a high volume of service calls within designated timeframes.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Inspected load security and checked for damages.

Education

High School Diploma -

Yosemite High School, Merced, CA
04-2005
  • 4.0 GPA
  • Computer Repair
  • Computer Networking
  • General Education

Skills

  • Time management
  • Valid Driver's license
  • Customer service
  • Clean driving record
  • Problem-solving
  • Punctual and reliable
  • City and non-city driving
  • Flexible schedule
  • Punctuality
  • Loading and unloading
  • Safety protocols
  • Driving in adverse conditions
  • Navigational systems and GPS
  • Traffic law observation
  • Transportation
  • Commercial driving
  • Equipment operation
  • Inclement weather driving
  • Relationship building
  • Accident prevention
  • Adaptable driving techniques
  • DOT compliance
  • CDL license
  • Attention to detail
  • Processes and procedures
  • Conflict resolution
  • Friendly and outgoing
  • Verbal and written communication
  • Traffic laws
  • Driving and transportation
  • Load securing
  • Teamwork and collaboration
  • Effective communication
  • Transportation regulations
  • Critical thinking
  • Decision-making
  • Active listening
  • Reliability
  • Written communication

Timeline

Driver - McLane Company
02.2023 - Current
Driver - West Wind Trucking
04.2022 - 10.2022
Lead Service Representative - Circle K
06.2016 - 09.2022
Tow Truck Driver - All City Towing Inc.
11.2014 - 09.2017
Yosemite High School - High School Diploma,

Similar Profiles

CREATE PROFILE
JONATHAN HILL