Jonathan Hitz
Area Sales Representative/Marketing Manager
Waynesburg,PA
Summary
Driven Market Manager bringing proven success in Commercial sales. Prospects new leads effectively with multi-channel approach. Stays current on market demands and trends to leverage strengths, surpass quotas and capture substantial business for long-term company success. Gifted Market Manager with solid record of accomplishment in overseeing marketing departments, strategies and key projects for driven clientele. Experienced in managing all stages of campaigns, deepening partnerships and boosting sales with creative and proactive approaches. Expertise includes market research, plan optimization and viral content development. Goal-oriented marketing expert with natural talents in developing and implementing successful strategies, driving profits, increasing market shares and strengthening customer dominance. Hardworking, performance-oriented leader offering proven expertise in project development, team supervision and campaign enhancement. Prepared to bring [Number]+ years of progressive experience and take on challenging position with opportunity to make lasting impact on company and customer success.
Overview
12
12
years of professional experience
Work History
Assistant Market Manager
Sherwin-Williams
Waynesburg, PA
11.2021 - Current
- Liaised between senior management and front-line team members to implement effective changes and revitalize market growth.
- Traveled to customer sites to demonstrate products, answer questions and close contracts.
- Networked in market to build partnerships and connections with prospects.
- Coached sales team members in effective selling strategies and closing techniques.
- Managed team scheduling and coordinated appointments between sales teams and prospects.
- Serviced accounts regularly to effectively upsell and cross-sell core and peripheral products.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data and budget factors.
- Recruited and hired experienced employees to complete projects on time and within budget requirements.
Market Manager
Sherwin-Williams
Canonsburg, PA
05.2018 - 11.2021
- Liaised between senior management and front-line team members to implement effective changes and revitalize market growth.
- Networked in market to build partnerships and connections with prospects.
- Coached sales team members in effective selling strategies and closing techniques.
- Traveled to customer sites to demonstrate products, answer questions and close contracts.
- Achieved monthly sales targets consistently by pursuing new business every day.
- Managed team scheduling and coordinated appointments between sales teams and prospects.
- Built brand awareness in local market and increased penetration with proactive strategies.
- Maximized customer satisfaction by effectively coordinating service delivery for customers across territory.
- Serviced accounts regularly to effectively upsell and cross-sell core and peripheral products.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Managed accounts to retain existing relationships and grow share of business.
- Identified prospects' needs and developed appropriate responses along with suitable information on products and services.
- Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
- Hired, supervised and coached eight employees on sales strategies to optimize performance.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
- Implemented systems and procedures to increase sales.
- Identified opportunities and cultivated new business through 50+ new cold calls per week.
Assistant Operations Manager
Sherwin-Williams
Waynesburg, PA
05.2016 - 05.2018
- Coordinated with General Manager in different operational issues and promotional activities.
- Supervised operations team to support operational excellence and excellent customer service.
- Developed and maintain operational guidelines for staff.
- Monitored employee productivity and optimized procedures to reduce costs.
- Generated operational reports for management on monthly schedule.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Developed productive, profitable and achievement-oriented working environments for employees.
- Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication.
- Devised processes to boost long-term business success and increase profit levels.
Sales Associate
Sherwin-Williams
Waynesburg, PA
05.2015 - 05.2017
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Processed product returns and assisted customers with other selections.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Increased sales by offering advice on purchases and promoting additional products.
- Solved customer challenges by offering relevant products and services.
- Achieved perfect attendance and on-time record.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Tracked stock using company inventory management software.
- Loaded and unloaded merchandise using ladder and pallet jack.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Prepared large cash deposits with zero discrepancies.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Developed, marketed and sold full range of products and support services.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
Loss Prevention Specialist
Macy's
State College, PA
02.2011 - 12.2014
- Increased company understanding of loss control strategies through on-site client training seminars and implementation of new programs.
- Prepared reports for clients and underwriters regarding property loss features and recommendations for improvement and future needs.
- Provided loss control reporting for prospects and clients.
- Built strong partnerships by gaining customer trust for implementation of viable loss control strategies.
- Completed loss control surveys for underwriting information and evaluation.
- Provided meaningful solutions by garnering teams of risk management specialists to meet client needs.
- Developed and presented training programs for clients and departments within company.
- Installed and maintained covert security equipment.
- Performed thorough cash audits and deposit investigations.
- Landed positions of increasing responsibility based on expertise in loss prevention methods and store operations.
- Supervised surveillance, detection and criminal processing related to theft and criminal cases.
- Collaborated with law enforcement to report crime and suspicious activity.
- Monitored paperwork procedures to prevent error-related losses.
- Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
Education
Bachelor of Science - Business Administration
California University of Pennsylvania
California, PA06.2017
Bachelor of Science - Biology
Waynesburg University
Waynesburg, PA06.2015
Bachelor of Science - Biology
Penn State University
State College, PA01.2015
High School Diploma -
West Greene High School
Waynesburg, PA05.2011
Skills
- Salesforce CRM Software
- Services Promotion
- Team Growth
- Trade Show Coordination
- Strategic Planning and Alignment
- Revenue Growth
- Pricing Strategies
- Sales Statistics Analysis
- Marketing Program Management
- Operating Procedures and Policies
- Customer Satisfaction
- Daily Timekeeping
- Cross-Departmental Alignment
- Employee Performance Evaluations
- Microsoft SharePoint
- Salesforce Software
- Sales Initiatives
- Team Recruiting and Hiring
- Budget Forecasting
- Networking Events
- Client Base Retention
- Effective Selling Strategies
- Stock Control
- Lead Generation Campaigns
- Public and Media Relations
- Corporate Social Responsibility
- Social Media Campaign
- Sales Targeting
- Inventory Audits
- Business Planning and Strategy
- Operational Standards
- Accounting Techniques
- Operational Efficiency
Accomplishments
- Supervised team of three staff members.
- Achieved Master's Club for Sales Excellence (2018)
- Achieved Manager of the month/year (January-March 2017)
- Recommended for Transitional Operations Manager (2022)
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Timeline
Assistant Market Manager
Sherwin-Williams
11.2021 - Current
Market Manager
Sherwin-Williams
05.2018 - 11.2021
Assistant Operations Manager
Sherwin-Williams
05.2016 - 05.2018
Sales Associate
Sherwin-Williams
05.2015 - 05.2017
Loss Prevention Specialist
Macy's
02.2011 - 12.2014
Bachelor of Science - Business Administration
California University of Pennsylvania
Bachelor of Science - Biology
Waynesburg University
Bachelor of Science - Biology
Penn State University
High School Diploma -
West Greene High School
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