Jonathan Ho

Phoenix ,Arizona

Summary

Experienced Detailer Manager with many years of experience maintaining seamless business operations, and a solid background in automotive detailing. Possess specialized skills in precision detailing, project management, and quality assurance that ensure outstanding results in every endeavor. include managing teams, coordinating detailed projects, and ensuring quality control. Have consistently improved operational efficiency and increased customer satisfaction in previous roles. Proven ability to train staff effectively and maintain high standards of workmanship. Diligent professional with many years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Excel in communication, leadership, and problem-solving, which facilitate seamless operations and team synergy. Ready to leverage these abilities to contribute to continued success and growth.

Overview

years of professional experience

Work History

Detailer Manager / Detailer

Mclaren Scottsdale

Scottsdale , Arizona

04.2024 - Current

Provided hand wash service for all service customers and sales customers.
Prepare brand-new and used vehicles for the frontline sales team.
Help the Service and Sales Team generate income by recommending detailing services and ceramic coatings to each our service customers and sales customers.
Establish relationships with product distributors, such as quality ceramic coating products.
Examine used cars for paint defects, blemishes, and detailing needs.
Take care of showroom vehicles.
Coordinate with the Sales team for sold units and units coming in for the frontline to prepare.
Keep track of new and incoming inventory that needs to be detailed.
Prepare sold vehicles for delivery.
Assisted other staff members during busy times by providing additional detail services.
Kept detailed records of services performed on each vehicle for billing and tracking purposes.
Establish a relationship with PPF and Tint Distributors for in-house.
Coordinated daily operations to ensure timely completion of detailing services.

Detail Manager

Arrowhead BMW

Phoenix , Arizona

10.2020 - 04.2024

Created standard operating procedures for all tasks related to detail management .
Implemented strategies designed to improve operational efficiency and reduce costs.
Managed vendor relationships in order to ensure timely delivery of goods and services.
Monitored sales trends and adjusted staffing levels accordingly.
Provided guidance and support to team members in order to increase productivity and efficiency.
Collaborated with other departments to develop best practices for product delivery.
Coordinated training sessions on new products and services as well as existing ones.
Facilitated smooth operations by managing the day-to-day activities of the team.
Resolved conflicts between personnel in a timely manner.
Developed, implemented and maintained detailed procedures for quality assurance.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Delegated work to staff, setting priorities and goals.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Reviewed completed work to verify consistency, quality, and conformance.
Trained new staff on proper detailing techniques and equipment usage.
Collaborated with service team to address customer concerns about vehicle condition.
Maintained inventory of cleaning supplies and equipment for daily operations.
Inspected vehicles for quality assurance before delivery to customers.

Service Porter

Arrowhead Bmw

Phoenix , Arizona

10.2020 - 11.2021

Assisted customers with inquiries and directed them to appropriate services.
Conducted routine inspections of service areas to uphold safety standards.
Provided support during high-traffic periods by prioritizing customer needs efficiently.
Provided shuttle service for customers when their vehicle was being serviced at the shop.
Greeted customers entering the dealership showroom and directed them to the appropriate service personnel or department.
Assisted customers with loading and unloading items from their vehicles.
Received customer vehicles for service and parked them in designated areas.
Delivered loaner cars to customers who requested them while their own vehicle was undergoing repairs or maintenance work.

Education

High School Diploma -

Greenway Highschool

05-2017

I.T

Glendale Community College

Glendale, AZ

Skills

Detailing techniques
Quality assurance
Inventory management
Customer service
Operational efficiency
Vendor management
Time management

Workload management
Creative solutions
Relationship building
Training and mentoring
Team management
Communication skills
Customer relations

Timeline