Hardworking and dependable individual to seek and maintain a career that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Customer Service Rep II
Dal Tile & Stone
2020.10 - Current
Developed strong product knowledge, remodeling projects.
Strong relationships with superintendents, general contractors, work proposals and bids.
Maintained detailed records of customer/vendor interactions, sales orders, ensuring proper follow-up and resolution of issues.
Procurement
Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Presented design proposals to clients, specifically in the showroom.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Medicare Enrollment Specialist
Select Quote
2017.09 - 2018.09
Enhanced member satisfaction with accurate and timely processing of Medicare applications.
Assisted members in understanding complex Medicare policies.
Communicated with people from various cultures and backgrounds on application process.
Participated in ongoing education and training sessions to remain updated on changes in Medicare regulations and policies.
Handled escalated member cases with professionalism, working diligently towards a satisfactory resolution.
Ensured timely completion of daily tasks by setting priorities based on urgency levels.
Master General Agent
American Income Life Insurance Company
2010.12 - 2016.07
Achieved consistent customer satisfaction by providing excellent service, addressing concerns promptly, and resolving issues efficiently.
Contributed to agency success by consistently meeting or exceeding monthly sales targets.
Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
Expanded client base by actively prospecting for new business opportunities and generating referrals.
Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
Ultimately, I was granted the opprtunity to manage the Amarillo, TX agency
Assistant Store Manager
Bailey Banks & Biddle
2009.06 - 2011.10
Boosted customer satisfaction by providing exceptional, personable services.
Enhanced store appearance by maintaining cleanliness and implementing strategic merchandise displays.
Built strong relationships with key suppliers, ensuring timely delivery of high-quality products at competitive prices.
Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Managed cash registers efficiently.
Provided support to store manager in maintaining stability of the business.
Education
No Degree - Business Administration And Management
Metropolitan State University of Denver
Denver, CO
2006
Skills
Multitasking Strengths
Excellent People Skills
Conflict Resolutiuon
Sales Expertise
Order Fulfillment
Meeting Deadlines
Quality Assurance Controls
Microsoft Word
Accomplishments
Timeline
Customer Service Rep II
Dal Tile & Stone
2020.10 - Current
Medicare Enrollment Specialist
Select Quote
2017.09 - 2018.09
Master General Agent
American Income Life Insurance Company
2010.12 - 2016.07
Assistant Store Manager
Bailey Banks & Biddle
2009.06 - 2011.10
No Degree - Business Administration And Management
Metropolitan State University of Denver
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