Jonathan Hobbs
Highlands Ranch,CO
Summary
Hardworking and dependable individual to seek and maintain a career that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Customer Service Rep II
Dal Tile & Stone
Denver, CO
10.2020 - Current
- Developed strong product knowledge, remodeling projects.
- Strong relationships with superintendents, general contractors, work proposals and bids.
- Maintained detailed records of customer/vendor interactions, sales orders, ensuring proper follow-up and resolution of issues.
- Procurement
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Presented design proposals to clients, specifically in the showroom.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Medicare Enrollment Specialist
Select Quote
Greenwood Village, CO
09.2017 - 09.2018
- Enhanced member satisfaction with accurate and timely processing of Medicare applications.
- Assisted members in understanding complex Medicare policies.
- Communicated with people from various cultures and backgrounds on application process.
- Participated in ongoing education and training sessions to remain updated on changes in Medicare regulations and policies.
- Handled escalated member cases with professionalism, working diligently towards a satisfactory resolution.
- Ensured timely completion of daily tasks by setting priorities based on urgency levels.
Master General Agent
American Income Life Insurance Company
Denver, CO
12.2010 - 07.2016
- Achieved consistent customer satisfaction by providing excellent service, addressing concerns promptly, and resolving issues efficiently.
- Contributed to agency success by consistently meeting or exceeding monthly sales targets.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Ultimately, I was granted the opprtunity to manage the Amarillo, TX agency
Assistant Store Manager
Bailey Banks & Biddle
Denver, Co
06.2009 - 10.2011
- Boosted customer satisfaction by providing exceptional, personable services.
- Enhanced store appearance by maintaining cleanliness and implementing strategic merchandise displays.
- Built strong relationships with key suppliers, ensuring timely delivery of high-quality products at competitive prices.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Managed cash registers efficiently.
- Provided support to store manager in maintaining stability of the business.
Education
No Degree - Business Administration And Management
Metropolitan State University of Denver
Denver, CO2006
Skills
- Multitasking Strengths
- Excellent People Skills
- Conflict Resolutiuon
- Sales Expertise
- Order Fulfillment
- Meeting Deadlines
- Quality Assurance Controls
- Microsoft Word
Timeline
Customer Service Rep II
Dal Tile & Stone
10.2020 - Current
Medicare Enrollment Specialist
Select Quote
09.2017 - 09.2018
Master General Agent
American Income Life Insurance Company
12.2010 - 07.2016
Assistant Store Manager
Bailey Banks & Biddle
06.2009 - 10.2011
No Degree - Business Administration And Management
Metropolitan State University of Denver