JONATHAN HOEFFNER
Uber
Corona,CA
25
years of professional experience
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Work History
Driver
2 Years 9 Months- Completed ride requests through app-based dispatch, maintaining efficient routing and timely pickups.
- Navigated urban and highway routes using GPS tools to optimize passenger travel time.
- Delivered courteous rider service while resolving trip issues and supporting positive customer ratings.
- Maintained clean, safe vehicle condition through routine inspections and interior upkeep.
Family caregiver
2 Years 7 Months- Prepared nutritious meals and monitored dietary needs, preferences, and hydration
- Assisted with daily personal care, including bathing, dressing, grooming, and toileting support
- Managed medication reminders, schedule coordination, and routine health observation
Customer Service Representative
2 Years 3 Months- Help people with emergency roadside services
- Inbound and outbound calls
- 50 to 70 calls per day coordinating with our dispatcher, police, fire department, CHP etc
- Also scheduling pickups for customers.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Resolved member inquiries regarding roadside assistance, billing, and policy information with accurate, courteous service.
- Processed memberships, payments, and account updates while maintaining detailed records in service systems.
- Guided members through emergency assistance requests, coordinating dispatch and follow-up communications efficiently.
Call Center Representative
2 Years- Helped people get their appliances fixed
- Sold warranties
- 60 to 70 calls per day
- Inbound and outbound calls
- Up selling warranty products and scheduling appointments
- Using programs like salesforce
- Documented call details, resolutions, and follow-up actions in customer relationship management systems.
- Explained billing, warranty, and service policies clearly to support informed customer decisions.
- Managed inbound customer calls, resolving account, order, and service inquiries with accuracy and professionalism.
Insurance Agent
1 Year 2 Months- Sold life insurance
Guest Service Representative
15 Years 2 Months- Worked for the bakery
- Helped customer with their orders
- Cash handling, cleaning, etc
- Maintained high standards of cleanliness and organization in lobby and guest areas, contributing to welcoming environment.
Education
Associate of Arts - Liberal Arts
Timeline
Driver
Uber
01.2024 - CurrentRead More
Family caregiver
Self-employed
10.2023 - 05.2026Read More
Customer Service Representative
Auto Club of Southern California
07.2021 - 10.2023Read More
Insurance Agent
Demtrova Insurance agency
02.2019 - 04.2020Read More
Call Center Representative
Transformco
01.2019 - 01.2021Read More
Guest Service Representative
Knott's Berry Farm
01.2002 - 03.2017Read More
Orange Coast College
Associate of Arts from Liberal Arts
Read More