Jonathan Holden
Charlotte,NC
Summary
Results-driven management professional with strong focus on team collaboration and achieving goals. Proven track record of effective leadership, operational efficiency, and adaptability in dynamic environments. Skilled in strategic planning, process optimization, and fostering productive team cultures. Known for reliability and flexibility in meeting changing needs.
Overview
10
10
years of professional experience
Work History
Operations Supervisor
Pitney Bowes, Inc
11.2022 - Current
- Supervised daily operations, aligning staffing, workflow, and service priorities for consistent output.
- Monitored performance standards, identifying delays and implementing corrective actions to improve efficiency.
- Coordinated sortation and distribution activities to maintain accurate, timely processing across shifts.
- Trained team members on safety procedures, equipment use, and operational requirements.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
Area Manager
Harbor Freight Tools
02.2022 - 11.2022
- Coordinate pick mod area components to support on-time product picking.
- Observed employee workflow to confirm work completed under safety and efficiency standards.
- Planned work area assignments for each shift according to workload in each pick mod, then partnered with other departments for staffing needs.
- Monitored inventory accuracy, freight processing, and stock replenishment across assigned area.
- Boosted team morale and productivity by fostering a positive work environment and offering regular feedback.
Area Manager Fulfillment Center
QVC
11.2018 - 12.2021
- Manage all manual packing activities for customer orders, supporting consistent customer satisfaction.
- Monitored employee productivity to ensure completion of required standards.
- 2nd shift startup support in Florence, SC contributed to smooth warehouse coverage across multiple areas and faster adoption of new operating system.
- Coordinated team formation and assigned work areas each shift.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
Preload Supervisor
United Parcel Service
06.2017 - 07.2018
- Oversee customer service productivity, quality claims, and delivery across all preload sort operations.
- Coordinated employee scheduling and ensured compliance with all safety standards required by UPS.
- Direct sort team performance against set goals and work closely with dispatch supervisor to navigate evolving logistics operations.
- Monitored package movement to prevent misloads, delays, and handling errors.
- Mentored new hires on company policies and procedures, ensuring successful integration into the team and adherence to best practices from day one.
Package Handler
United Parcel Service
11.2016 - 06.2017
- Lift, lower, and slide packages weighing 25 to 70 pounds to ensure efficient handling and delivery.
- Load 4 delivery trucks with Enterprise Smart Scan systems.
- Load in stop for stop order, manually making decisions based on the bulk stops of each vehicle.
- Handled Surepost package unloading and processing individually on a case-by-case basis.
Education
Bachelor's - Management
Western Carolina University
Cullowhee, NC05-2018
Skills
- Supply chain management
- Process improvement
- Microsoft Office proficiency
- Training development
- Staff scheduling
- Operating Systems
- Proficient in Microsoft Office applications
- Forklift operator certification
- Optimistic mindset
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Operations Supervisor
Pitney Bowes, Inc
11.2022 - Current
Area Manager
Harbor Freight Tools
02.2022 - 11.2022
Area Manager Fulfillment Center
QVC
11.2018 - 12.2021
Preload Supervisor
United Parcel Service
06.2017 - 07.2018
Package Handler
United Parcel Service
11.2016 - 06.2017
Bachelor's - Management
Western Carolina University