Jonathan Howard
Tuscaloosa,AL
Summary
Dedicated Security Supervisor adept in security monitoring procedures, including surveillance equipment expertise. Proven history of operating with heightened awareness and attention to detail with track record of alleviating risks and exercising sound judgment in high-pressure situations.
Overview
23
23
years of professional experience
Work History
Security Site Manager
Allied Universal Security Services
Irondale, AL
10.2021 - Current
- Recorded required data for incident reports and files.
- Evaluated daily activity, incidents, and irregularities and recorded equipment and property damage, theft, and presence of unauthorized persons.
- Controlled physical and security technology programs, CCTV, access control, security lighting, gate systems, and incident management systems.
- Patrolled sites on foot and by vehicle to provide a visible deterrent to criminals.
- Performed biweekly payroll, set schedules, and dealt with rule infractions.
- Oversaw a highly effective security team and managed scheduling and resource allocation.
- Floated between security locations to check in with officers, assess security, and make proactive adjustments based on changing conditions.
- Investigated suspicious activity and reported findings to the appropriate authorities as needed.
- Provided guidance and support to team members in order to maintain morale.
- Enforced safety regulations and ensured that employees followed all rules and regulations related to security matters.
- Reviewed incident logs regularly identifying any patterns or trends that may require further investigation or action.
- Implemented strategies to reduce potential threats and mitigate risk in high-traffic areas.
- Maintained records of employee attendance, shift changes, vacation requests.
- Conducted security assessments and identified areas of vulnerability.
- Resolved conflicts between staff members in a timely manner while adhering to company policy.
- Responded promptly to customer inquiries or complaints regarding security issues.
- Participated in weekly meetings with management team to discuss any security concerns or updates.
- Provided training for new security personnel on safety protocols and emergency response plans.
- Produced regular reports outlining security activities and incidents.
- Maintained positive environment dedicated to teamwork and performance.
- Set team schedules with clear understanding of coverage requirements, individual availability, and unique knowledge of each officer.
- Guided team members on how to respond effectively to different scenarios.
- Managed security staff schedules for shifts, minimizing overtime costs.
- Conducted site reviews and security audits and made recommendations to management based on findings.
- Monitored entire facility using CCTV while simultaneously performing dispatch duties.
- Provided security team leadership and contributed to on-call duties.
- Facilitated communication between security team and other departments for a cohesive environment.
- Developed and implemented preventative measures against accidents, thefts and other risks.
- Developed and implemented security policies and procedures to enhance safety measures.
- Delegated team tasks and assigned security personnel to posts or patrols.
- Drafted and documented security procedures, policies and standards.
- Organized drills for emergency preparedness scenarios such as fire evacuations or intruder alerts.
Security Shift Supervisor
G4S Secure Solutions
Hoover, AL
01.2017 - 10.2021
- Directly supervise nine (9) subordinates.
- Assist the Site Manager and Security Director on day to day tasks and assignments.
- Operate and maintain token machines and parking gates.
- Grant and remove access of employees utilizing the AMAG System.
- Monitored entire facility using CCTV while simultaneously performing dispatch duties.
- Demonstrated ability to think fast and remain calm under pressure.
- Trained new security officers on safety protocols and company standards.
- Recorded required data for incident reports and files quickly and accurately.
- Assist with local law enforcement on criminal reports and trespasses.
- Managed schedules of team of 44 personnel to keep shifts properly staffed.
- Managed payroll for temporary, hourly and salaried employees.
- Identified, researched and resolved issues with hours worked.
Security Assistant Shift Supervisor
G4S Secure Solutions USA
Hoover, AL
04.2012 - 01.2016
- Provided security team leadership and contributed to on-call duties.
- Secured premises and personnel by patrolling property and monitoring surveillance cameras.
- Monitored entire facility using CCTV while simultaneously performing dispatch duties.
- Inspected posts and met with subordinates to outline tasks and responsibilities.
- Led security team and contributed to on-call shifts.
- Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
- Handled incoming calls and directed callers to appropriate department or employee.
- Responded to customer issues to provide immediate resolution and improve retention.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained, managed and motivated employees to promote professional skill development.
- Directed and supervised staff performance.
- Managed 9 employees.
Security Officer
G4S Secure Solutions USA
Hoover, AL
01.2011 - 04.2012
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Monitored premises and recorded activity in daily officer reports.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Verified photo IDs and tickets to allow guests passage.
- Completed incident reports to record security or loss prevention incidents.
- Documented security-related situations and submitted in-depth reports to superiors.
- Reported safety hazards for remediation response.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Observed patrons and customers to quickly address security situations.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
- Surveyed property to prevent and identify vandalism or disarmed alarm systems.
- Searched individuals and baggage for weapons and other prohibited items.
- Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
- Warned violators of rule infractions and expelled people continuously engaging in suspicious or criminal acts.
- Provided friendly and professional assistance to employees, visitors and customers.
- Maintained high levels of alertness throughout shifts.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Identified suspicious activity to determine appropriate response.
- Monitored security cameras to identify and respond to suspicious activity.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Searched bags manually to identify prohibited items and contraband.
Phone Technician
Convergys Corporation
Norman, OK
08.2010 - 10.2010
- Read and interpreted technical documentation in order to accurately configure equipment.
- Answered normal and after-hours service calls.
- Assisted with DirecTV customers with all troubleshooting steps and setup date and times for a technician to arrive to provide further services.
Aviation Structural Mechanic 3rd Class (E-4)
United States Navy
05.2002 - 05.2010
- Performed daily inspections, including both postflight and preflight inspections.
- Inspected, removed and replaced components of hydraulic systems and replaced gaskets and wipers in hydraulic components.
- Completed airworthiness inspections of experimental, light support and restricted aircraft.
- Inspected in-service aircraft and related equipment for defects and maintenance concerns.
Education
Associate of Applied Science - Business Management
Columbia Southern University
Orange Beach, AL12.2015
Skills
- CCTV experience
- Security team leadership
- Report analysis
- Investigative procedures
- Staffing and scheduling
- Daily status reports
- Security systems expertise
- CPR and Child CPR Training
- Safety and security procedures
- Microsoft Office
- Emergency Response
Affiliations
Earned two (2) Good Conduct Medals while in the U.S. Navy
Timeline
Security Site Manager
Allied Universal Security Services
10.2021 - Current
Security Shift Supervisor
G4S Secure Solutions
01.2017 - 10.2021
Security Assistant Shift Supervisor
G4S Secure Solutions USA
04.2012 - 01.2016
Security Officer
G4S Secure Solutions USA
01.2011 - 04.2012
Phone Technician
Convergys Corporation
08.2010 - 10.2010
Aviation Structural Mechanic 3rd Class (E-4)
United States Navy
05.2002 - 05.2010
Associate of Applied Science - Business Management
Columbia Southern University