Jonathan Howard
Owensboro
Summary
Detail-oriented System Admin with over 5 years of experience managing and maintaining complex IT infrastructures. Skilled in troubleshooting hardware and software issues, implementing security protocols, and optimizing system performance. Proven track record of successfully completing system upgrades and migrations while ensuring minimal downtime. Excellent communication and problem-solving skills with a strong commitment to ensuring the reliability and security of IT systems. Looking to leverage my technical expertise to support the efficient operation of a dynamic organization.
Overview
10
10
years of professional experience
Work History
Shipping Coordinator
Commonwealth Rolled Products
06.2024 - Current
- Oversaw warehouse crew stocking inventory and preparing loads.
- Reviewed paperwork to determine priorities and set schedules.
- Generated end-of-day reports covering shipments, productivity, and financial totals.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
System Admin
Trueblue
11.2023 - 04.2024
- Perform installations, upgrades, and troubleshooting for 70+ users and 120 devices, including laptops, desktops, printers, and smartphone devices
- Configure and install local servers, execute hardware and software upgrades, and support disaster recovery and backup procedures
- Install firewalls and anti-virus software and deploy 2-factor authentication to ensure data integrity and cybersecurity for highly sensitive legal documentation
- Attend meetings with the IT department to identify continuous improvement opportunities and enhance the delivery of IT services to users
- Collaborate with the IT team and technical project manager to develop roadmaps, identify solutions to roadblocks, and mitigate impact to server uptime for customers
- Managed and monitored company servers to ensure optimal performance and uptime
- Implemented and maintained security protocols to protect company data and systems from cyber threats
- Provided technical support to end-users, troubleshooting hardware and software issues
- Collaborated with IT team to plan and implement system upgrades and migrations for improved efficiency and functionality
Customer Service Representative
AT&T
06.2022 - 11.2023
- Provided exceptional customer service by promptly addressing inquiries and resolving issues to ensure customer satisfaction
- Processed and managed customer orders, returns, and exchanges efficiently and accurately
- Maintained a high level of product knowledge to answer customer questions and provide relevant information
- Exceed customer satisfaction goals by 15%-30% month over month and identify opportunities to improve the customer experience
- Supported regular and monthly inventory process and reconciled stock levels to ensure accurate count
- Served more than 80 customers daily, provided assistance in locating products, and finalized sales transactions
IT Technician
Inspector Gadgets
10.2019 - 07.2022
- Implemented new software solutions and updates to improve system performance and user experience
- Provided technical support to users to troubleshoot and resolve hardware and software issues in a timely manner
- Managed network infrastructure, including monitoring and maintaining servers, routers, and switches
- Conducted regular system audits and backups to ensure data integrity and security
- Assisted in the setup and configuration of new hardware and software for employees
Waiter
Olive Garden
01.2020 - 04.2020
- Support other servers and kitchen staff by completing side work such as cleaning, restocking, and food running
- Proactively learn new seasonal food and cocktail menus and ingredients
- Use POS system to input orders and process cash, debit, credit, and gift card payments
- Took orders and delivered food and beverages to guests at this 90-seat casual Italian restaurant
- Memorize daily specials, seasonal cocktail list, and regular menu to quickly address customer questions and advise on possible allergens and substitutions
- Anticipated customers' needs by promptly refilling drinks, providing extra napkins, and clearing away empty plates
- Collaborate with kitchen staff and management to address guest concerns and ensure a smooth flow of service
Driver
Wendell Foster
07.2019 - 03.2020
- Safely transport special needs individuals to and from their designated locations in a compassionate and respectful manner
- Provide assistance with boarding and disembarking the vehicle, ensuring each passenger's needs are met throughout the journey
- Follow all safety protocols and regulations to ensure the well-being of passengers at all times
- Maintained cleanliness of company vehicles, alerted management to potential issues, and ensured compliance with traffic regulations at all times
Waiter
Cracker Barrel
02.2017 - 05.2019
- Provide exceptional customer service by anticipating needs, recommending menu items, and ensuring guest satisfaction
- Handle guest inquiries and concerns professionally and promptly to resolve any issues
- Maintain a clean and organized work station, including setting and clearing tables
- Take and deliver accurate food and beverage orders in a timely manner
Cashier
Long John Silvers
10.2014 - 05.2016
- Manage and process sales transactions, interface with customers, and provide a high-quality dining experience for guests
- Maintain order accuracy and timely fulfillment for to-go orders
- Contribute to increased sales by upselling add-ons and desserts
- Responsible for careful packaging of goods in paper, plastic, or reusable bags
- Collaborated with other staff to increase efficiency during peak hours
- Train new hires on sales processes, customer service, and POS systems
- De-escalated customer complaints and referred issues to management as required
Education
System Administration -
ServiceNow
10.2024
High school diploma - General Education
Owensboro High School
05.2016
High school diploma - General Education
Daviess County High School
05.2013
Skills
- Computer Literacy
- Communication
- Management
- Time management
- Flexibility
- Administrative
- Data Analysis
- Teamwork
Timeline
Shipping Coordinator
Commonwealth Rolled Products
06.2024 - Current
System Admin
Trueblue
11.2023 - 04.2024
Customer Service Representative
AT&T
06.2022 - 11.2023
Waiter
Olive Garden
01.2020 - 04.2020
IT Technician
Inspector Gadgets
10.2019 - 07.2022
Driver
Wendell Foster
07.2019 - 03.2020
Waiter
Cracker Barrel
02.2017 - 05.2019
Cashier
Long John Silvers
10.2014 - 05.2016
High school diploma - General Education
Owensboro High School
High school diploma - General Education
Daviess County High School
System Administration -
ServiceNow
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