Jonathan Howard
Hagerstown,MD
Summary
Innovative and goal-oriented Management professional with 10+ years of experience. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through positive customer and employee interactions. Skilled in business management and high-pressure decision-making, consistently delivering first-rate guest experiences and driving team success. High-energy employee ready to empower team members to surpass company objectives with effective leadership. Skilled in training employees, building job satisfaction and solving operational problems by tapping into personal experience and collaboration strengths. Successful at keeping customer, business, and staff needs balanced and operations in line with targets.
Overview
14
14
years of professional experience
Work History
Marketing Consultant
3EyeMedia
03.2024 - Current
- Collaborated with sales team to increases brand awareness and enhance business development by building and maintaining relationships with key accounts.
- Established measurement mechanisms using tools like Google Analytics to track the success of online marketing initiatives.
- Developed comprehensive marketing plans for clients, incorporating a mix of traditional and digital tactics for optimal results.
- Boosted sales revenue through the implementation of innovative promotional strategies and events.
- Consulted with clients on business issues and developed innovative proposals.
- Conducted detailed market research to identify emerging trends, enabling creation of targeted marketing strategies.
- Increased brand awareness by developing and executing targeted marketing campaigns.
- Boosted brand visibility by developing and executing comprehensive marketing campaigns across various digital platforms.
- Enhanced customer engagement with effective social media management and content creation.
- Facilitated partnerships with influencers and content creators to expand brand reach and authenticity.
- Conducted market research and reported on clients' competition.
- Self-motivated, with a strong sense of personal responsibility.
- Implemented creative solutions to address unique challenges faced by clients in a variety of industries.
- Worked effectively in fast-paced environments.
- Regularly updated and edited content for client's social media.
- Skilled at working independently and collaboratively in a team environment.
- Planned and executed events and marketing programs to increase qualified leads.
- Proven ability to learn quickly and adapt to new situations.
- Researched and evaluated potential new markets and products.
- Excellent communication skills, both verbal and written.
- Created customized marketing materials to increase product awareness.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Spearheaded community outreach initiatives, building brand loyalty and enhancing public image.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Improved client retention, established strong relationships through personalized marketing solutions.
- Learned and adapted quickly to new technology and software applications.
- Enhanced social media engagement with regular, impactful content creation and active community management.
Sales Assoc., Shift Lead/Key Holder, Asst. Manager
Simple Pleasures Smoke Shop
02.2016 - 08.2024
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Interacted well with customers to build connections and nurture relationships.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Reported issues to higher management with great detail.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked flexible hours across night, weekend, and holiday shifts.
- Improved marketing to attract new customers and promote business.
- Delivered memorable guest experiences through meticulous attention to detail in planning every aspect of each event.
- Coordinated travel and accommodations for event attendees.
- Developed creative themes for events and created related activities to engage attendees.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Utilized social media to promote events and increase attendance.
- Coordinated transportation and parking arrangements for guests and vendors.
- Boosted brand engagement by creating compelling social media posts and campaigns.
- Elevated guest satisfaction by addressing concerns promptly and professionally during events.
- Ensured smooth event operations through diligent coordination with vendors and staff members.
- Led onsite execution of events, overseeing setup, breakdown, troubleshooting any issues as they arose while maintaining composure under pressure for a professional outcome every time.
Security Personnel
Holiday Inn Express Hotel
02.2015 - 04.2017
- Conducted regular risk assessments to identify vulnerabilities and implement mitigation strategies.
- Coordinated incident response efforts, ensuring timely communication with law enforcement and stakeholders.
- Maintained detailed records of security incidents, enabling proper analysis for future preventative measures.
- Kept team compliant with security protocols and appearance standards.
- Reduced incidents of theft and vandalism by implementing advanced surveillance systems and access control measures.
- Monitored building access, ensuring only authorized personnel were granted entry into secure areas of the facility.
- Conducted regular patrols to identify and address potential security risks.
- Responded promptly to alarms and incidents, ensuring swift resolution of issues.
- Implemented improved surveillance measures, enhancing overall site security efficiency.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
Hardwood Floor Specialist
Hagerstown Floors
01.2012 - 01.2015
- Educated clients on proper care and maintenance of their hardwood floors to prolong the lifespan and beauty of their investment.
- Enhanced customer satisfaction by providing top-quality hardwood floor installation and refinishing services.
- Demonstrated expertise in various hardwood flooring techniques, including sanding, staining, sealing, and finishing.
- Delivered reliable repair services for damaged or worn floors by accurately diagnosing issues and implementing effective solutions.
- Boosted client confidence in company capabilities through ongoing commitment to excellence in craftsmanship and customer service alike.
- Continually updated knowledge of industry trends and advancements in order to provide cutting-edge service offerings to customers.
- Oversaw daily crew operations, ensuring adherence to safety protocols and operational standards.
- Trained and mentored new team members on best practices and efficient workflows.
Education
High School Diploma -
Hedgesville High School
Hedgesville, WVSkills
- Provides first-rate guest experience
- Team motivation
- Task delegation
- Conflict resolution and de-escalation
- High level customer service
- Problem-solving
- Adaptability and flexibility
- Precise money handling
- High pressure decision-making
- Staff supervision/ Visitor Tracking
- Access control management
- Theft Prevention
- CCTV Surveillance
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Marketing Consultant
3EyeMedia
03.2024 - Current
Sales Assoc., Shift Lead/Key Holder, Asst. Manager
Simple Pleasures Smoke Shop
02.2016 - 08.2024
Security Personnel
Holiday Inn Express Hotel
02.2015 - 04.2017
Hardwood Floor Specialist
Hagerstown Floors
01.2012 - 01.2015
High School Diploma -
Hedgesville High School