Johnathan Hoyt
Norfolk,VA
Summary
Dynamic and driven computer science student with a solid foundation in tech support, seeking to transition into a software development role. Proven ability to thrive in collaborative, results-oriented environments while leveraging strong problem-solving skills and adaptability. Proficient in multiple programming languages, committed to continuous learning and skill enhancement. Passionate about developing innovative solutions that drive efficiency and improve user experiences.
Overview
11
11
years of professional experience
Work History
Courier
FedEx
Virginia Beach, VA
09.2020 - Current
- Delivered packages efficiently and accurately within designated timelines.
- Communicated effectively with clients regarding delivery status and schedules.
- Navigated routes using GPS technology to optimize delivery efficiency.
- Maintained vehicle cleanliness and performed routine maintenance checks.
Technical Support Agent
Conduent
Remote
09.2019 - 12.2020
- Took incoming calls from customers with a variety of technical issues with their Apple products
- Worked through several troubleshooting steps with the customers to get to the root cause of their issue and either resolve it or schedule service for hardware repair
Sales Associate
Royal Executives Inc
Norfolk, VA
11.2018 - 06.2019
- Trained new associates on sales strategies and customer engagement best practices.
- Developed strong customer relationships through effective communication and personalized service.
- Traveled door to door to inquire about resident's telecom service and inspire a switch to Verizon Fios by building strong rapport.
Sales Associate
Priority Chevrolet Newport News
Newport News, VA
08.2018 - 09.2018
- Developed strong customer relationships to enhance sales opportunities and repeat business.
- Conducted product demonstrations to showcase vehicle features, benefits, and financing options.
- Collaborated with team members to create promotional strategies that increased showroom foot traffic.
- Analyzed customer feedback to identify trends and improve service delivery within the dealership.
Customer Service Representative
Raymour & Flanigan
Liverpool, NY
08.2017 - 06.2018
- Resolved customer inquiries through multiple communication channels, ensuring timely and effective support.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Supervisor
Sutherland Global Services
Syracuse, NY
12.2014 - 08.2017
- Supervised customer service team, ensuring high-quality support and adherence to company policies.
- Mentored new staff on best practices in customer service and conflict resolution techniques.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Coached employees through day-to-day work and complex problems.
Education
Full Stack Web Development & Computer Science -
Lambda School
Remote01.2026
Bachelor of Science - Computer Science
University of Phoenix
Tempe, AZ10-2026
Skills
- Proficient in React
- Nodejs development
- JavaScript programming
- Proficient in Python
- Web development using HTML
- CSS proficiency
- Experience with Redux state management
- Java development