Jonathan Hung

Multi tasked to repair a variety of services and equipment. Used patience, effective communication skills, and critical thinking to uncover customer needs and answer questions. Managed multiple tasks while creating a positive impression on customer interactions. Collaborate and accept direction from Leads to assist with advanced customer needs. Notate actions taken and record customer service histories in full. Created and maintained positive customer experience. Used advanced diagnostic tools to help address technical inquiries and get services running smoothly, while talking customers through fixes that were made together. Brought in additional internal support and field technicians to get things back on track. Answered all kinds of technical questions and process orders. Used Microsoft Word, Outlook, and PowerPoint to assist with weekly trainings. Operate and troubleshoot office equipment such as copy machine and fax machine.

Prepare and complete orders for delivery or pickup according to schedule. Ensure that all the merchandise is safely and securely packed and labeled for shipping. Perform inventory controls and kept quality standards high for audits. Assisted with training of newly employed workers. Audit and report inventory while making recommendations on which items to order and restock. Manage warehouse associates, monitoring their work, and ensuring the safe use of warehouse equipment. Monitor workplace performance and lead training initiatives to improve employees.

Ensure prompt, friendly service according to company guidelines. Direct overall activities and performance of hourly staff. Monitor and maintain adequate food and beverage inventories. Ensure timely product preparation and presentation meets company standards. Ensure product preparation meets sales volume by use of forecasting tools. Completes daily reports and documents on a timely basis. Ensure the adherence of all cash handling procedures.

Provide, supervise and manage patient care of beneficiaries to include flying and special operational duty personnel. Perform nursing tasks. Identify potential health risks and provide preventative counseling. Perform portions of preventative health assessments and physical examinations. Monitor and record physiological measurements. Orient patients to the hospital environment. Admit, discharge, and transfer patients as directed. Observe, report, and record observations in patient progress notes and team conferences. Perform portions of medical treatment, diagnostic, and therapeutic procedures. Care for, observe, and report on pre/post-operative, seriously or critically ill, and injured patients. Record treatments and procedures rendered and observe effects. Perform postmortem care. Used Computer, printer, and software programs necessary to carry out daily tasks. Direct patients to fill out proper forms necessary for treatment.

Greet customers as they arrive, provide them with information on new and existing deals, and take orders. Prepared products according to guidelines. Resolve customer issues with a friendly attitude. Accurately manage and handle cash responsibilities.