Summary
Overview
Work History
Education
Skills
Timeline
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JONATHAN HURST

North Augusta,SC

Summary

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Overview

3
3
years of professional experience

Work History

Assistant Manager

Dollar General
05.2024 - 05.2025
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

Customer Support Specialist

Checkers Restaurant
06.2023 - 08.2023
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Adhered to health regulations related to proper food storage temperatures and sanitation practices.
  • Chopped vegetables and seasoned meats and fish in preparation for grilling, sautéing and braising.
  • Performed cashier duties such as taking payments, processing credit cards, giving change, and issuing receipts.

Customer Service Representative

Master's Golf Tournament
04.2022 - 04.2022
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Received and counted stock items, recording data manually or on computer for inventory purposes.

Education

High School Diploma - undefined

Davidson Fine Arts
Augusta, GA
05.2024

Skills

  • Customer Service Excellence
  • Product and Service Support
  • Sales Support
  • Payment Processing
  • Complaint Resolution
  • Product Knowledge
  • Retail Sales Customer Service
  • Client Relations
  • Product Sales

Timeline

Assistant Manager

Dollar General
05.2024 - 05.2025

Customer Support Specialist

Checkers Restaurant
06.2023 - 08.2023

Customer Service Representative

Master's Golf Tournament
04.2022 - 04.2022

High School Diploma - undefined

Davidson Fine Arts

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JONATHAN HURST