JONATHAN HURST
North Augusta,SC
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Dollar General
863 Louisville Rd Harlem Ga
05.2024 - 05.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Customer Support Specialist
Checkers Restaurant
Augusta, GA
06.2023 - 08.2023
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Adhered to health regulations related to proper food storage temperatures and sanitation practices.
- Chopped vegetables and seasoned meats and fish in preparation for grilling, sautéing and braising.
- Performed cashier duties such as taking payments, processing credit cards, giving change, and issuing receipts.
Customer Service Representative
Master's Golf Tournament
Augusta, GA
04.2022 - 04.2022
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
Education
High School Diploma - undefined
Davidson Fine Arts
Augusta, GA05.2024
Skills
- Customer Service Excellence
- Product and Service Support
- Sales Support
- Payment Processing
- Complaint Resolution
- Product Knowledge
- Retail Sales Customer Service
- Client Relations
- Product Sales
Timeline
Assistant Manager
Dollar General
05.2024 - 05.2025
Customer Support Specialist
Checkers Restaurant
06.2023 - 08.2023
Customer Service Representative
Master's Golf Tournament
04.2022 - 04.2022
High School Diploma - undefined
Davidson Fine Arts