Michelle Smith
Buna,TX
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Customer Servie
Buna General
Buna, TX
03.2023 - Current
- Greeted customers and answered any questions they had about the store's products and services.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Balanced daily transactions on a computerized point-of-sale system.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
Retail Sales Associate
Dollar Tree Distribution Center
Hemet, CA
03.2020 - 08.2022
Customer Service Associate
Sheila's Loan and Pawn
Pomona, CA
09.2019 - 03.2020
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Patient Care Taker
Home Care Aid
Lake Elsinore, CA
06.2016 - 02.2019
- Maintained a clean, safe environment in the patient's room or area of residence.
- Provided companionship by engaging in conversation or playing games with the patient.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Delivered outstanding patient care based on physical, psychological, educational and related criteria.
Cashier
Wal Mart
Lake Elsinore, CA
03.2015 - 09.2017
- Greeted customers upon entering the store and provided assistance.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Initiated friendly conversation with customers to determine level of assistance required.
Education
GED -
Pomona Adult School
Pomona, CA2004
Skills
- Reliable Retail Sales professional offering top-notch sales expertise, great customer service skills and relationship-building strengths
- Guest Engagement
- Dedicated to welcoming customers and providing comprehensive service
- Check Payment Processing
- Point of Sale (POS) System Operations
- Sales Techniques
- File Management
- Clerical Support
- Data Entry
- Office Equipment Operations
- Organization Skills
- Multitasking and Prioritization
Timeline
Customer Servie
Buna General
03.2023 - Current
Retail Sales Associate
Dollar Tree Distribution Center
03.2020 - 08.2022
Customer Service Associate
Sheila's Loan and Pawn
09.2019 - 03.2020
Patient Care Taker
Home Care Aid
06.2016 - 02.2019
Cashier
Wal Mart
03.2015 - 09.2017
GED -
Pomona Adult School