Jonathan Huynh
Lakewood,California
Summary
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Knowledgeable and dedicated customer service professional with extensive experience in the online retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Fastidious Industrial Machinery Mechanic known for effective preventive maintenance and rapid responses to equipment faults. Clever diagnostician for Weaving machinery. Skilled at implementing pre-designed repair plans and designing impromptu solutions.
Overview
6
6
years of professional experience
Work History
Machine Mechanic
Textile Products Inc.
Anaheim, CA
07.2022 - Current
- Engaged in troubleshooting of machinery malfunctions through use of testing instruments and observation of defective equipment, listening and visually analyzing for sources of problems.
- Installed new machinery according to manufacturer's specifications and local safety regulations.
- Adjusted and repaired systems to meet manufacturers' performance specifications.
- Inspected and tested machinery and equipment to diagnose faults, using precision measuring instruments.
- Aligned moving parts such as gears, shafts and clutches with precision measuring instruments.
- Troubleshot malfunctioning systems and components to identify root causes of problems.
- Inspected machines and machine parts for tool effectiveness and fixed or replaced components to optimize performance.
- Ensured that all safety protocols were followed when performing repairs or maintenance tasks.
- Repaired defective parts by dismantling them, repairing or replacing them as necessary.
- Analyzed machine error messages and diagnostic test results to identify faults.
- Ordered spare parts needed for repairs or maintenance activities upon approval from supervisor.
- Assisted other mechanics in complex repairs or installations requiring multiple personnel.
- Inventoried machine parts and equipment.
- Kept records of work completed in accordance with company standards for quality assurance purposes.
IT Technician
MaeDaus Home Care
Garden Grove , CA
01.2022 - 06.2022
- Maintained office PCs, networks and mobile devices.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Patiently walked individuals through basic troubleshooting tasks.
- Imaged and prepared new computers for integration into company networks and systems.
- Configured systems according to prescribed software and hardware frameworks.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and fax machines.
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Decommissioned outdated equipment, referring devices to appropriate recyclers or disposal personnel.
Customer Service Representative
Cre8 Sounds
Long Beach, California
06.2018 - 06.2022
- Managed over 500 customer emails per day.
- Maintained customer satisfaction above 90 percent with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Updated account information to maintain customer records.
- Recorded account information to open new customer accounts daily.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Promoted available products and services to customers during service, account management and order calls.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Entered orders into Shopify computer database system.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Shipping Clerk
Cre8 Sounds
Long Beach, California
06.2018 - 06.2022
- Organized storage areas to optimize materials movements and minimize labor hours.
- Coordinated with warehouse manager to help organize packaging area, making packaging times faster and more efficient, with 35% decrease in packaging times.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes and methods to minimize costs and enhance schedules.
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Updated database with changes in carrier status.
- Maintained accurate computer records of materials weights, bill amounts and identified variances.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Handled day-to-day shipping and receiving overseeing more than 300 packages per day.
- Processed required paperwork to expedite handling of shipped and received goods.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
Education
Some College (No Degree) - Computer Science
Long Beach City College
Long Beach, CACurrent
Some College (No Degree) - Computer Science
California State University - Fullerton
Fullerton, CASkills
- Help Desk Operations
- Desktop and laptop installations
- Help desk support
- Shipping and receiving
- Packing and scanning
- Package labeling
- Critical Thinking
- Decision-Making
- Dependable and Responsible
- Maintenance and Repair
- Planning and Coordination
- Analytical and Critical Thinking
- Written Communication
- Machine Calibration
- Hand Tools Proficiency
- Machine Assembly
- Mechanical Troubleshooting
- Precision Measurement
- Machine Repair
- Equipment Troubleshooting
- Repair Expertise
- Troubleshooting Skills
- Maintenance and Repairs
Languages
Vietnamese
Interests
- Gaming
- Computers
- Working with my hands
- Math
Accomplishments
- Dean's Honor List at Long Beach City College
Languages
Vietnamese
Limited
References
References available upon request.
Timeline
Machine Mechanic
Textile Products Inc.
07.2022 - Current
IT Technician
MaeDaus Home Care
01.2022 - 06.2022
Customer Service Representative
Cre8 Sounds
06.2018 - 06.2022
Shipping Clerk
Cre8 Sounds
06.2018 - 06.2022
Some College (No Degree) - Computer Science
Long Beach City College
Some College (No Degree) - Computer Science
California State University - Fullerton
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