JONATHAN I. PADILLA
Los Angeles,CA
Overview
7
7
years of professional experience
Work History
Lead Ramp Agent
Alliance Ground International
02.2025 - Current
- Managed aircraft pushback operations, ensuring safe execution while maintaining schedule integrity.
- Minimized operational errors with thorough pre-flight inspections of aircraft exterior and ground support equipment.
- Increased on-time performance through proactive identification and resolution of potential issues prior to departure.
- Boosted team morale by fostering a positive work environment and providing clear communication channels.
- Collaborated with airline management to develop new training programs for improved operational efficiency.
- Assisted in resolving customer complaints regarding lost or damaged luggage, leading to higher satisfaction rates among passengers.
- Ensured timely departures by effectively managing the loading and unloading of cargo and luggage.
Ramp Supervisor
Menzies Aviation
06.2022 - 11.2024
- Assign and oversee four agents in facilitating flight offloading and uploading.
- Implemented best practices in ramp supervision to minimize delays and maintain high levels of productivity among staff members.
- Managed inventory of necessary equipment and supplies for daily ramp operations, ensuring availability when needed.
- Promoted a positive work environment by fostering open communication lines between team members and encouraging professional growth opportunities.
- Ensured compliance with all regulatory requirements for airport operations by staying current on industry standards and guidelines.
- Coordinated closely with maintenance teams to address any equipment issues promptly, reducing downtime impact on flight schedules.
- Collaborated with airline representatives to resolve any operational issues and improve overall service quality.
Ramp Agent
Menzies Aviation
06.2021 - 06.2022
- Prepared equipment to meet flight demands efficiently.
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over Number daily flights.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
Sales Associate
APC Outlet
09.2020 - 06.2021
- Collaborated with customers to identify needs, provide product information, and resolve inquiries.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Hardwood Floor Installer
Martinez Flooring
01.2018 - 01.2020
- Measured and cut materials, installing polished hardwood floors with precision.
- Conducted thorough post-installation inspections to guarantee proper alignment, leveling, and finishing of installed floors.
- Enhanced customer satisfaction by efficiently installing hardwood floors with attention to detail and craftsmanship.
- Improved workplace safety by consistently adhering to industry standards and guidelines during floor installations.
- Boosted team performance by collecting debris, extra materials, and tools to keep work areas clean and organized.
Education
High School Diploma - undefined
John C. Fremont High School
Los Angeles, CA01.2020
Skills
- Aircraft marshalling
- Ground support equipment operation
- Airport security regulations
- Baggage handling
- Customer service
- Critical thinking
- Customer relations
- Microsoft Excel
- Customer satisfaction measurement
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Lead Ramp Agent
Alliance Ground International
02.2025 - Current
Ramp Supervisor
Menzies Aviation
06.2022 - 11.2024
Ramp Agent
Menzies Aviation
06.2021 - 06.2022
Sales Associate
APC Outlet
09.2020 - 06.2021
Hardwood Floor Installer
Martinez Flooring
01.2018 - 01.2020
High School Diploma - undefined
John C. Fremont High School
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