Jonathan "Jack" Costa
Madison,WI
Summary
Perceptive and innovative computing and digital media graduate, eager to use my unique combination of technical knowledge, communication skills and creativity to contribute to exciting and successful marketing initiatives
Overview
3
3
years of professional experience
Work History
Technical Solution Engineer
Epic
09.2024 - Current
- Provide technical support and troubleshooting for the Orders suite of software within the Epic EHR system, ensuring efficient and accurate order entry/processing, regulatory reporting and infection control
- Collaborate with clinical staff to understand workflow requirements and customize dashboards, advisories, order sets, reports, and other features to enhance user experience and patient care
- Conduct system testing and validation for new changes, solutions and updates in the Orders suite, ensuring seamless integration and functionality
- Communicate with Epic's internal specialist teams to ensure alignment with organizational goals and regulatory requirements
- Monitor system performance and user feedback to identify areas for improvement and implement corrective actions
- Maintain comprehensive documentation of system configurations, changes, and user support activities for future reference and compliance purposes
Student Computer Technician
DePaul University
09.2022 - 08.2024
- Manage computer lab supplies, computers, and printers for the DePaul Lincoln Park campus
- Set up computer lab hardware(Apple & Windows computers, monitors, HP printers, and Epson & HP scanners)
- Troubleshoot and solve reported or identified problems with the computer lab hardware or software in an efficient, kind, and professional manner
Education
Bachelor of Science - Game Design
Jarvis College of Computing And Digital Media, DePaul University
Chicago, IL06-2024
Skills
- Creativity
- Project Management
- 3D Modeling
- Audio & Video Editing
- Leadership
- Teamwork
- Presenting and Public Speaking
- Hard Worker
- Quick Learner
- Efficient Problem Solver
- Game Design
- Level Design
- Coding
- Unreal Engine
- Unity
- Maya
- M Code
- Adobe (Illustrator, Animate, Photoshop Premiere Pro)
- Ableton
- Logic Pro
- Google (Docs, Slides, Sheets, Forms)
- Microsoft (Excel, Word, PowerPoint)
Timeline
Technical Solution Engineer
Epic
09.2024 - Current
Student Computer Technician
DePaul University
09.2022 - 08.2024
Bachelor of Science - Game Design
Jarvis College of Computing And Digital Media, DePaul University
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