Summary
Overview
Work History
Education
Skills
Timeline
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Jonathan Jackson

Retail Management
Dayton,OH

Summary

Dedicated Retail professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

29
29
years of professional experience

Work History

Assistant Store Manager

Kroger
Dayton, OH
06.1995 - 02.2023
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Assisted in recruiting, hiring and training of team members.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Interacted well with customers to build connections and nurture relationships.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Created and maintained safe and secure work environments for employees.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed over 90 associates at my last location

Assistant Manager

Elder-Beerman
Dayton, OH
08.1994 - 05.1995
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Created employee schedules to align coverage with forecasted demands.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Education

Bachelor of Science - Marketing/Management, Minor in Accounting

Central State University
Wilberforce, OH
06.1994

Associate of Science - General Studies

University of Cincinnati
Cincinnati, OH

Skills

  • Leadership
  • Hardworking
  • Team Player
  • Responsible
  • Relationship building and management
  • Customer Relations

Timeline

Assistant Store Manager

Kroger
06.1995 - 02.2023

Assistant Manager

Elder-Beerman
08.1994 - 05.1995

Bachelor of Science - Marketing/Management, Minor in Accounting

Central State University

Associate of Science - General Studies

University of Cincinnati

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Jonathan JacksonRetail Management